Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Learning Management System (LMS) Administrator – SAP SuccessFactors

The LMS Administrator is responsible for the configuration, maintenance, compliance, and optimization of the SAP SuccessFactors Learning Management System (LMS). This role ensures the LMS operates effectively within a validated (GxP) environment and remains compliant with regulatory requirements, including 21 CFR Part 11 and applicable global quality standards.

The ideal candidate has hands-on experience administering SAP SuccessFactors Learning, supporting validated systems, and partnering with Quality, IT, and business stakeholders to maintain system integrity, audit readiness, and operational excellence.

Key Responsibilities

System Administration & Configuration
• Administer and configure SAP SuccessFactors Learning (roles, curricula, items, assignments, approval workflows, notifications).
• Maintain system security roles and access controls aligned with internal policies and segregation of duties.
• Manage system configurations related to learning assignments, certification programs, retraining rules, and compliance-driven curricula.
• Perform system releases and regression testing in coordination with IT and Quality policies and procedures.

Validated Environment & Compliance
• Operate and maintain the LMS in a validated (GxP) environment.
• Support Computer System Validation (CSV) lifecycle activities including User Requirements (URS), Functional/Design Specifications (FS/DS), Risk Assessments, IQ/OQ/PQ documentation, change controls, and test script development and execution.
• Ensure compliance with 21 CFR Part 11, electronic records/electronic signatures requirements, and global regulatory standards.
• Maintain audit trails, documentation, and system change logs.
• Support internal and external audits and inspections.

Change Management & Release Support
• Evaluate system changes and enhancements for validation impact.
• Lead or support change control processes, including impact assessments and documentation updates.
• Coordinate quarterly SAP SuccessFactors releases, including testing, validation updates, and stakeholder communication.
• Partner with upstream and downstream system owners to manage integrations (HRIS, SSO, content providers).

Data Integrity & Reporting
• Ensure data accuracy, integrity, and reconciliation between LMS and upstream/downstream systems.
• Develop and maintain compliance and operational reports.
• Support regulatory reporting and training compliance metrics.
• Perform periodic data reviews and system monitoring activities.

Stakeholder Support & Training
• Serve as SME for SAP SuccessFactors Learning.
• Provide end-user support and troubleshooting.
• Partner with HR, Quality, Compliance, and business leaders to design scalable learning solutions.
• Develop system documentation, SOPs, and training materials.

Required Qualifications

• Bachelor’s degree in Information Systems, HRIS, Business, Life Sciences, or related field.
• 3–5+ years of hands-on SAP SuccessFactors Learning administration experience.
• Direct experience operating and supporting systems in a validated (GxP) environment.
• Strong understanding of Computer System Validation (CSV) principles and methodologies.
• Working knowledge of 21 CFR Part 11 and electronic record compliance requirements.
• Experience supporting audits (internal, external, regulatory).
• Strong analytical and documentation skills.
• Ability to manage multiple priorities in a regulated environment.

Preferred Qualifications

• Experience in pharmaceutical, biotech, medical device, or other regulated industry.
• Experience with LMS integrations (HRIS, SSO, content providers).
• Familiarity with SAP SuccessFactors release management processes.
• Knowledge of data privacy regulations (GDPR, etc.).
• Experience with reporting tools within SuccessFactors or external BI tools.

Key Competencies

• Strong attention to detail and data integrity mindset.
• Structured and disciplined documentation practices.
• Risk-based decision making.
• Cross-functional collaboration.
• Continuous improvement orientation.