This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Support Specialist, Phones based in Mexico.
This is a specialized technical support role focused on resolving complex VoIP, SIP, and PBX challenges for multi-site clients.
You will troubleshoot issues across call flows, network connectivity, call quality, and telephony infrastructure.
The role combines hands-on technical investigation with direct client communication and remote diagnostics.
You will manage a high volume of support tickets while maintaining service-level commitments and clear documentation.
Your expertise will help reduce escalations, improve first-contact resolution, and strengthen the overall support operation.
You will also contribute to a growing knowledge base by documenting recurring problems and effective solutions.
The position is fully remote and requires strong English communication and availability aligned with North American business hours.
Jobgether is an AI-powered career coach and matching platform fixing the broken job search. Remote professionals no longer waste hours applying blindly; instead, they receive a personalized job search strategy, stronger visibility, and curated matches aligned with their skills, flexibility preferences, and career goals.
We flip the hiring model by connecting talent only to roles that truly match, reducing noise for employers and eliminating wasted effort for candidates. Jobgether combines AI coaching, profile optimization, Match Score insights, and the world’s largest remote job database to help people land opportunities faster and with less bias.
Our purpose is to make remote job search guided and intentional.
Our mission is to become the world’s reference platform for remote talent, ensuring no professional remains invisible and every match is meaningful.
