We are looking for a Senior Support Engineer to join the Blue Yonder Support (BYN) team, responsible for delivering exceptional customer experience through end-to-end ownership of customer solutions. This role involves proactive issue resolution, performance optimization, and continuous improvement to ensure high service quality, system stability, and customer satisfaction.
Scope:
Own customer environments across UAT, Production, DR, and SPT Drive proactive monitoring, incident prevention, and root cause analysis Engage early in implementation projects to ensure seamless transition to operations Collaborate with TAMs, Engineering, and DevOps teams to improve service delivery Contribute to automation, process improvement, and operational excellence initiatives Act as SME and mentor team members
Our current technical environment:
Databases: SQL, Oracle
Cloud: Microsoft Azure, Oracle Cloud
Technologies: Java, APIs, SQL, UNIX
Monitoring & Observability: AppDynamics, Splunk, logs and performance tools , Kibana
Tools & Platforms: JIRA, CI/CD (GitHub, Jenkins), scripting (Python, PowerShell, Shell)
Architecture: Multi-tier client-server systems, load balancers, middleware integrations
What you’ll do:
Own customer issues end-to-end, especially high-impact and complex incidents
Perform deep technical troubleshooting across application, database, and cloud layers
Conduct root cause analysis and implement preventive measures
Monitor system health and identify improvement opportunities using metrics and trends
Optimize system performance (DB tuning, query optimization, application performance)
Support go-live and post-implementation transitions with strong operational readiness
Drive automation and efficiency improvements in support processes
Mentor junior engineers and contribute to technical knowledge sharing
What we are looking for:
Strong expertise in SQL/Oracle and database performance tuning
Experience in production application support and incident management
Total experience : 8 - 10 years
Location: Pune
Good understanding of cloud technologies
Hands-on experience with monitoring tools
Strong troubleshooting skills across application, integration, and infrastructure layers
Knowledge of APIs/integration troubleshooting
Scripting/automation experience (Python, Shell, PowerShell) is a plus
Excellent communication, collaboration, and customer management skills
Proactive mindset with focus on ownership, continuous improvement, and customer satisfaction
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.
Blue Yonder is proud to be an Equal Opportunity Employer. We want you to bring your authentic self to work every day. We know that the best businesses are diverse and inclusive. Our unique talents make for great ideas, empathetic workplaces and drive results. We welcome all job applicants, so apply today.
Please Be Advised: Any communications from a Blue Yonder representative related to an open position at Blue Yonder will come from an @blueyonder.com email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in-person or through a secure video call. We will not ask you for sensitive information nor will we ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement authorities. To learn more about other potential job scams click here.
