Blue Yonder

Sr Support Engineer 1 - Mule/Middleware Support/SQL/Python/Snowflake

Blue Yonder  •  Hyderabad, IN (Onsite)  •  3 hours ago
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Job Description

Overview:

  • Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
  • Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.

Scope:

  • Core responsibilities to include support and administration of Platform & Integration services components - Python based, Blue Yonder Connect (using MuleSoft) based adapters and services.
  • The team currently comprises of 60+ global associates across India (COE), NA working across 24/7 and is expected to grow. The incumbent will work with a team of technical staff within Blue Yonder Teams, Blue Yonder Customers, Blue Yonder Partners and should have experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of Applications, Integration Services, ESB/middleware components etc

Our current technical environment:

  • Software: Python, MuleSoft, API’s
  • Database: MS SQL Server, Snowflake
  • Cloud Architecture: MS Azure
  • Frameworks/Others: Kafka, Elasticsearch, ETL/Data management services, knowledge on monitoring tools (Splunk, Zabbix, AppDynamics)

What you’ll do:

  • Provide technical support for applications and services based on Python & Mulesoft
  • Support and resolve technical issues of Python based adapters and services including other Platform/Integration components
  • Technical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & services
  • Deploying, upgrading, and supporting Python / Mule /AMQ / services/technologies
  • Working with customer/application/product teams ensuring the deadlines are not breached
  • Identifying areas improvement and cutting down the manual effort through automation

What we are looking for:

  • Bachelor’s degree (STEM preferred) and minimum 5 to 8 years of experience in Software development/support
  • Ability to work flexible hours in shifts and the ability to support 24x7 production support operations
  • Strong customer facing skills and communication skills (verbal and written)
  • Strong knowledge of service management processes like incident, service request, change and problem
  • Working knowledge of ticket tracking tools like Salesforce/Service now/Jira
  • Strong troubleshooting skills
  • Good working knowledge on SQL (preferably Microsoft SQL server)
  • Working knowledge of API’s (REST and SOAP)
  • Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting
  • Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ
  • Experience is using ARM for monitoring and analysis of the environments
  • Experience in working on Windows and Linux Operating System
  • Experience troubleshooting/Managing Runtime Servers
  • Experience working with Python & Mulesoft Connectors - Standard/Custom
  • Experience troubleshooting and performance tuning of ESB/middleware components
  • Learn Installation and configuration of Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.
  • SaaS/Cloud/Azure experience a plus
  • Willingness to learn Blue Yonder Solution knowledge to optimize support and troubleshooting interactions and time
  • Experience working with any Planning or Execution Systems is a plus.
  • Prior systems administration/application configuration management experience is preferred.
  • Ability to adapt and respond to fast moving & changing project environments
  • Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.
  • Well organized and ability to meet deadlines and multi-task.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Blue Yonder

About Blue Yonder

Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

Blue Yonder is proud to be an Equal Opportunity Employer. We want you to bring your authentic self to work every day. We know that the best businesses are diverse and inclusive. Our unique talents make for great ideas, empathetic workplaces and drive results. We welcome all job applicants, so apply today.

Please Be Advised: Any communications from a Blue Yonder representative related to an open position at Blue Yonder will come from an @blueyonder.com email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in-person or through a secure video call. We will not ask you for sensitive information nor will we ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement authorities. To learn more about other potential job scams click here.

Industry
IT & Software
Company Size
5,001-10,000 employees
Headquarters
Scottsdale, Arizona
Year Founded
Unknown
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