Blue Yonder

Sr Support Engineer 1 - Azure/Aws, SQL, Application Support, Unix Shell Scripting, ITIL, L1/L2

Blue Yonder  •  Coimbatore, IN (Onsite)  •  4 hours ago
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Job Description

Scope:

  • Deliver flawless application onboarding service to BY customers by ensuring quality in implementation support.
  • Drive, as a lead SME for BY Customer delivering their WMS Environments and providing support during their onboarding journey
  • Engage early in customer implementation projects to provide solution design and architecture inputs from operability and reliability perspectives and to ensure seamless delivery continuum into Operate through phased go-lives.
  • Understanding the Application Landscape of the customer and ensuring the application deployment is done
  • Implement “Advanced Quality Prevention” plans to improve solution and service reliability
  • Deepen competency on end to end solution architecture, performance engineering and relevant SaaS tools OR business processes and industry domain
  • Own customer solution and enhance solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service during the first installation as well.
  • Act as a Senior solution SME providing mentorship to Technical Architects and Consultants, delivering product/technical training and supporting in improving capability and delivery quality of the team.
  • Adopt AI into day-to-day operations

What will you do:

  • Delivers excellent customer experience by driving resolution of customer issues of high complexity and criticality including non-functional / performance related issues.
  • Provides direction and inputs for Root Cause analysis and proposes prevention ideas.
  • Guides/assists team members to resolve medium complexity issues.
  • Proactively implements “Advanced Quality Prevention” quality plans including but not limited to regular and proactive solution health monitoring process, tools and procedures
  • Validation frameworks post application patching, upgrades and maintenance
  • Guides the team to plan and implement “early detection and resolution” as well as “outflow and recurrence prevention” quality strategies
  • Drives/leads resolution of escalated and complex issues in collaboration with multiple BY and customer stakeholders.
  • Keeps a track of adoption and consumption numbers and analyzing the trends and providing inputs for improvement.
  • Owns solution for customers.
  • Positively and proactively collaborates with TAM to drive CSM to support plans to improve SAAS consumption, adoption, and business value
  • Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement, and pro-activeness
  • Monitor and correct solution performance, stability, and sizing during customer roll-out phase
  • Early engagement in customer implementation projects including agile/multi-sprint projects
  • To provide input during project phases to improve scalability, reliability, operability, and profitability of solutions
  • To gain very good understanding of customer business processes, solution, and architecture
  • To ensure seamless delivery continuum into Operate through phased go-lives.
  • Demonstrate high competency in end-to-end solution architecture, performance engineering and relevant SaaS tools and technologies OR business processes and industry domain
  • Act as Senior Subject Matter Expert providing mentorship to Support Engineers, delivers product/technical trainings and as JIRA Gatekeeper to review and prevent inflow of WAD JIRA to PD.

What we are looking for:

  • Bachelor’s degree (STEM preferred) and minimum 6 to 8 years of experience in Customer Support or Product Support.
  • Immediate Joiner Preferred
  • Customer facing experience a must
  • Strong hand-on experience in Application Support, SQL DB, Cloud Technologies, Unix/Linux, Scripting, App/DB Migration activities
  • WMS Implementation and Installation Knowledge
  • Strong Supply Chain domain experience
  • Warehouse Management System Knowledge Preferable
  • Possess Strong Techno-Functional Expertise
  • Tech Savvy able to adapt to any technology faster
  • Provide technical and solution leadership during Critical/Major issues.
  • ITIL, Azure Certification
  • Demonstrable experience, thorough knowledge, and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance and High availability
  • Experience with API management platforms & providing / consuming RESTful APIs
  • Experience with varied tools such as AppD & Splunk
  • Experience handling a team is a plus

Our Values


If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Blue Yonder

About Blue Yonder

Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

Blue Yonder is proud to be an Equal Opportunity Employer. We want you to bring your authentic self to work every day. We know that the best businesses are diverse and inclusive. Our unique talents make for great ideas, empathetic workplaces and drive results. We welcome all job applicants, so apply today.

Please Be Advised: Any communications from a Blue Yonder representative related to an open position at Blue Yonder will come from an @blueyonder.com email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in-person or through a secure video call. We will not ask you for sensitive information nor will we ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement authorities. To learn more about other potential job scams click here.

Industry
IT & Software
Company Size
5,001-10,000 employees
Headquarters
Scottsdale, Arizona
Year Founded
Unknown
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