Job Description

Sr. Supervisor - Commercial Operations
Location: Remote

Company: VB Spine

Looking for a career where your work truly matters? At VB Spine, you’ll be part of a mission-focused team that supports surgeons during life-changing spinal procedures. We’re the largest privately held spine company and among the largest family-owned medical technology companies in the world, dedicated to innovation, surgeon partnerships, and improving patient outcomes in spine care. As a Senior Supervisor in our Operations function within the Spine division, you’ll be a key people leader responsible for driving customer service excellence, operational efficiency, and supporting revenue growth across the Canadian commercial team. You’ll lead the Commercial Operations team while partnering closely with Sales leadership and cross-functional stakeholders to optimize inventory, order fulfillment, and commercial processes.

What You’ll Do:

• Lead and develop the Commercial Operations team (Customer Service and/or Inventory Management) to deliver high levels of customer satisfaction and operational excellence
• Partner with Sales leadership and Commercial Operations management to understand inventory needs and create operational plans that support revenue opportunities
• Drive a culture of continuous improvement, process simplification, and best practices across order-to-cash (OTC) processes
• Supervise the development and tracking of operational and fulfillment KPIs to ensure alignment and flawless order execution
• Ensure effective utilization and maintenance of ERP (JDE), CRM (Salesforce), and Customer Complaint systems; support internal/external audits and maintain SOX compliance
• Gather and analyze data for forecasting, planning, and logistical management of loaner and consignment inventory
• Measure inventory performance monthly and lead realignment plans by product line based on metrics
• Act as the primary liaison between the field sales force and internal teams to optimize instrument and implant configurations
• Support new product launches, coordinate returns of old inventory, and manage logistical activities to meet customer demand
• Provide coaching, performance feedback, and support talent development, succession planning, and training for team members
• Collaborate with cross-functional teams to improve customer experience, resolve issues, and strengthen commercial operations

What You Bring:

• Bachelor’s degree required
• Minimum 4 years of experience in the medical device industry (orthopedic/spine experience strongly preferred)
• At least 2 years of experience in customer-facing roles
• Previous people leadership or supervisory experience is highly preferred
• Strong knowledge of field operations, supply chain, logistics, inventory management, and ERP systems
• Excellent verbal and written communication skills with the ability to present complex information clearly
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), JD Edwards (ERP), Salesforce (CRM), MasterControl, and PowerBI or similar reporting tools
• Strong problem-solving skills with the ability to analyze issues and develop practical solutions
• Ability to build effective relationships, collaborate across levels, and thrive in a fast-paced, demanding environment

Why VB Spine?
We believe in growing talent from within. At VB Spine, join a high-performing leadership team where you’ll directly influence commercial success, customer experience, and operational excellence in Canada — positioning yourself for growth while helping drive the future of spine care.

Compensation:
Pay for this role is competitive and based on experience, qualifications, leadership scope, and performance with potential for bonuses and incentives plus benefits. Final compensation is determined on a case-by-case basis and considers a variety of factors including experience level, people leadership experience, and local market conditions.

Benefits include:

• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off (PTO) and holidays
• Ongoing training and professional development opportunities
• Opportunity to grow within a fast-paced, dynamic company