Provision, configure, and de-provision Cisco gateways in line with approved change processes and operational standards.\r\n• Perform gateway lifecycle activities: onboarding, upgrades, migrations, decommissions and service turn-ups/turndowns.\r\n• Troubleshoot gateway-related issues during the Refresh process; and implement preventative fixes.\r\n• Execute and validate change requests, including maintenance windows, rollback planning, and post-change verification.\r\n• Maintain accurate documentation (network diagrams, build standards, configs, and operational runbooks).\r\n• Partner with internal teams (Network, Voice/Collaboration, Security, Operations) to ensure end-to-end service readiness.\r\n• Monitor gateway health and performance; support capacity planning and resiliency improvements.\r\n• Ensure adherence to security, risk, audit, and compliance requirements for network changes.\r\n• Able to work as individual contributor
Experience as a Network/Voice Engineer supporting Cisco gateway technologies in an enterprise environment with Deployment experience of 10+ yrs.\r\n• Demonstrated expertise with Cisco gateway provisioning and de-provisioning (service lifecycle ownership).\r\n• Strong troubleshooting skills across routing, SIP/voice signaling basics, and connectivity fundamentals.\r\n• Experience working with ITSM/change management processes (e.g., incident/problem/change workflows).\r\n• Ability to write and maintain operational documentation and standard operating procedures.\r\n• Strong communication skills and ability to coordinate across multiple stakeholder teams.\r\n
Experience as a Network/Voice Engineer supporting Cisco gateway technologies in an enterprise environment with Deployment experience of 10+ yrs.\r\n• Demonstrated expertise with Cisco gateway provisioning and de-provisioning (service lifecycle ownership).\r\n• Strong troubleshooting skills across routing, SIP/voice signaling basics, and connectivity fundamentals.\r\n• Experience working with ITSM/change management processes (e.g., incident/problem/change workflows).\r\n• Ability to write and maintain operational documentation and standard operating procedures.\r\n• Strong communication skills and ability to coordinate across multiple stakeholder teams.\r\n
Experience as a Network/Voice Engineer supporting Cisco gateway technologies in an enterprise environment with Deployment experience of 10+ yrs.\r\n• Demonstrated expertise with Cisco gateway provisioning and de-provisioning (service lifecycle ownership).\r\n• Strong troubleshooting skills across routing, SIP/voice signaling basics, and connectivity fundamentals.\r\n• Experience working with ITSM/change management processes (e.g., incident/problem/change workflows).\r\n• Ability to write and maintain operational documentation and standard operating procedures.\r\n• Strong communication skills and ability to coordinate across multiple stakeholder teams.\r\n
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