Job Description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.

Mitel is a global market leader in business communications, powering more than two billion business connections with our cloud, enterprise and next-gen collaboration applications.

With more than 70 million users in nearly 100 countries, Mitel is the only company that wakes up every day exclusively focused on helping customers take their communications from where they are today to where they expect them to be.

Overview:

As a Senior Program Manager based in Brazil, you will play a highly visible role in owning, driving, and delivering complex cross-functional programs across Product, Engineering, and other partner organizations. You will be accountable for achieving the outcomes and desired objectives of strategic imperative initiatives, providing end-to-end oversight from definition and planning through execution, reporting, and delivery. This role requires a seasoned program leader who can operate effectively with executive stakeholders, influence across organizational boundaries, and ensure critical product and strategic goals are delivered using Agile methodologies and Scaled Agile PI Planning.

You will be part of an experienced, accomplished team that engages broadly across Mitel and supports corporate-level initiatives with significant business impact.

Responsibilities

• Lead and manage complex cross-functional programs in accordance with Mitel’s goals, processes, strategic priorities, and governance expectations.
• Own and drive strategic imperative initiative-type programs, including outcome definition, objective alignment, execution planning, executive-facing communications, and delivery of measurable business results.
• Drive cross-functional alignment and accountability across Product, Engineering, Operations, and other partner organizations by clarifying ownership, facilitating collaboration, and removing blockers.
• Establish program success criteria, desired outcomes, measurable objectives, integrated plans, milestones, dependencies, and delivery schedules.
• Proactively identify, manage, and escalate risks, issues, dependencies, capacity constraints, and critical path items to ensure delivery remains on track and aligned to business priorities.
• Track technical and business issues, facilitate resolution, and coordinate decision-making to maintain momentum and deliver a superior customer and stakeholder experience.
• Manage multiple workstreams and program facets concurrently, maintaining clear visibility into progress, dependencies, resource constraints, risks, and decisions.
• Establish and manage program governance, including operating rhythms, steering updates, decision logs, escalation paths, and executive review cadences.
• Implement and manage change control, communications, adoption planning, and stakeholder engagement to ensure program goals and intended business outcomes are achieved.
• Produce accurate, timely, and executive-ready reporting, including status updates, dashboards, decision briefs, risk summaries, and recommended actions throughout the program life cycle.
• Support identification and execution of organizational, process, and business improvement opportunities that enable strategic initiative delivery.
• Develop knowledge of Mitel products, systems, software, hardware, applications, customer priorities, and corporate strategic objectives.

Requirements

• Degree in Project Management, Business or Business Communications, Engineering, a related technical field, or equivalent experience required; 8+ years of program/project management experience preferred, including senior-level ownership of complex, cross-functional product and engineering initiatives.
• Strong program management experience using Agile, Waterfall, and hybrid delivery methodologies such as Lean, Scrum, Kanban, and scaled planning approaches.
• Familiarity and experience working with the Scaled Agile Framework (SAFe), portfolio planning, roadmap alignment, integrated milestone planning, dependency mapping, and trade-off management.
• Strong proficiency in Microsoft SharePoint is required, including maintaining SharePoint sites, organizing program documentation, managing content structure, and ensuring information is current, accessible, and well-governed.
• Experience in infrastructure, software, migration, network, datacenter, premise, hybrid, or cloud-based programs in Telecom/VoIP or related technology environments.
• Proven stakeholder management skills working across Product, Engineering, operational teams, non-technical teams, and senior/executive stakeholders, with demonstrated ability to influence, align, and communicate across organizational boundaries.
• Strong written, verbal, and executive communication skills, including the ability to distill complex program information into clear presentations, reports, status updates, risks, decisions, and recommended actions.

o Strong professional English communication skills required, with the ability to clearly and effectively communicate complex program information to executive stakeholders and geographically distributed teams, including stakeholders primarily located in the North America region.

• Self-motivated, highly organized, outcome-oriented, and able to operate effectively in ambiguous, fast-moving, and highly visible program environments.
• Excellent interpersonal, facilitation, negotiation, and conflict-resolution skills, with the ability to build trust and drive accountability without direct authority.

Additional Skills:

Preferred capabilities include experience with Jira, Smartsheet, Confluence, Microsoft Teams, Power BI, or similar program management, collaboration, and reporting tools, along with strong PowerPoint skills for executive presentations, reports, program updates, and status communications.

• Project management certification(s) such as SPC, PMP, PgMP, Six Sigma, Lean, MBA Project Management, and/or SAFe Agile are preferred.

For more information, visit www.mitel.com and follow us on Twitter @Mitel

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance.

These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development Projects, layoffs, and terminations.

The Affirmative Action Plan is available for viewing to any employee or applicant for employment upon request.

To ensure our hiring process is fair, efficient, and transparent, we want to inform all applicants that we may use Artificial Intelligence (AI) technologies, including third party tools to screen resumes and match candidates to job opportunities based on their skills and experience. All applications are also reviewed by our hiring team, and final decisions are made by our hiring managers. Kindly review our privacy policy (Mitel Privacy Policy) for more information and to understand how to exercise any of your rights.

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.