Job Description

Overview

As a Global Account Technology Strategist in Enterprise Commercial, you'll lead the relationship with one of the world's largest Consumer Goods groups, which has a growing strategic footprint in India. This is a unique opportunity to make a significant impact with one of Microsoft's most important customers while working at the forefront of cloud and AI transformation. You will help define how organizations modernize, innovate securely, and unlock new sources of value through technology, directly contributing to Microsoft's mission to empower every person and every organization on the planet to achieve more.

We're looking for a senior, transformation-minded leader based in Bangalore. You'll be Microsoft's senior presence there: trusted by top executives, close to where decisions are made, and able to carry change made in India out to the rest of the customer's global organization. You'll be part of a global account team spanning Europe, Asia, the Americas and India.

Responsibilities

• Earn and maintain trusted-advisor status with senior leaders and executives by bringing innovative ideas, industry perspectives, and Microsoft solutions that shape long-term strategic direction and influence business metrics.
• Proactively expand and deepen stakeholder relationships across the customer’s organization, anticipating risks to satisfaction, removing blockers, and establishing recovery plans that improve the overall customer experience.
• Orchestrate high-impact, cloud-led solutions and digital transformation initiatives that demonstrate the differentiated value of Microsoft’s platform across artificial intelligence, infrastructure, security, and application innovation.
• Partner with Industry Solutions and delivery teams to make sure customer value is realized, and track the consumption growth that follows.
• Create and qualify new strategic opportunities by building and leveraging a broad ecosystem of internal and external partners, guiding the customer on how to identify and realize new areas of value.
• Contribute to account planning. Help shape and maintain a living Frontier Account Plan (three-horizon view), and contribute to Quarterly Business Reviews. Keep governance with the customer and partners regular and disciplined.
• Helps customer technical specialists build compelling business and technical value narratives that enable the adoption of Microsoft solutions across additional business units and functions.
• Leads analysis of the customer's overall business and technology landscape, identifying transformation opportunities and advising on capability gaps that can be addressed through Microsoft solutions. Uses a deep understanding of business strategy and the outcomes technology can enable to shape long-term value creation.
• Bring together technical specialists, solution sellers, Industry Solutions, Customer Success, Unified Support, and local and global partners and system integrators into one coherent customer experience.
• Act with integrity, follow Microsoft policies and compliance requirements, and raise risks early.

Qualifications

• Bachelor's degree in Business, Engineering, Information Technology or a related field, plus 12+ years of experience in technology sales, account management or consulting. Equivalent experience is also accepted.
• Proven record of building relationships with C-suite executives and closing complex, multi-year enterprise deals.

Preferred

• 5+ years experience in digital transformation or using technology to drive customer business outcomes.
• 4+ years experience in business consulting, consultative selling, or change management.
• 5+ years experience leading technical, support, and/or partner teams.
• 5+ years of experience with strategic, global or multinational enterprise accounts.
• Experience with Global Capability Centers / Global Business Services or large IT transformation programs in India.
• Working knowledge of cloud, data and AI platforms, Microsoft 365 and Security. Understanding of enterprise applications and of industrial or manufacturing settings (Operational Technology, Industrial IoT).
• Experience selling or overseeing professional-services-led transformation programs, and working with local and global system integrators.
• A transformation mindset: comfortable with ambiguity, able to work across complex, matrixed global organizations, and confident in challenging senior leaders.
• Fluent business English. Experience working across time zones with teams in Europe and the Americas.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.