Job Description

This person works as a team to provide food service that is safe, accurate, timely and responsive to the customer and patient’s needs. This position is responsible for receiving, rotating, stocking, and issuing food and supplies to support food service operation within Nutrition and Food Services as well as units within UCSF Health as well as maintaining relationships with vendors. This person maintains cleanliness and sanitation of the foodservice areas and equipment. This person may be required to work in cold environments. This position is responsible for providing excellent customer, patient, and staff interactions and is looked upon as the ambassador for the department of Nutrition and Food Services. This person reports to the Supervisor, Food Services. This position does not oversee any employees. This position will take direction from Food Services Leads, Principal Food Service Workers in the Diet Office, DTRs, and Dietitians.

%

of time

Essential Function (Yes/No)

Key Responsibilities

20%

Yes

Customer Service

• Smiles, greets, and offers assistance to patients, customers, vendors, and staff.
• Understands and provides accurate information to inquiries.
• Ensures a professional and gracious environment.
• Effectively communicates with a wide variety of individuals inside and outside the Medical Center.

20%

Yes

General Safety and Sanitation

• Follows proper hand washing procedures and glove use while performing duties.
• Prevents cross contamination of foods while receiving, storing, and issuing food.
• Uses correct equipment and procedures to perform storekeeper duties.
• Proper use of ppe when working with chemicals per manufacturer instruction and when working in cold environments.
• Labels and dates supplies following FIFO procedures.
• Clean and sanitizes work surfaces, work areas, and equipment.
• Organize and stocks supplies on racks, service stations, refrigerators, display cases, serving line, and storage areas in a timely manner.
• Sorts trash, recycling, and compost accurately.
• Performs required documentation for duties assigned.
• Utilizes all necessary IT applications to perform job duties.
• Adheres to safety guidelines.

55%

Yes

Receiving:

• Receives orders of food and supplies from approved vendors.
• Accurately reconciles deliveries against purchase orders and documents discrepancies. Notifies management if any discrepancies require action.
  • Including checking deliveries for quality, quantity and specifications.
• Enforces safety and sanitation standards from vendors.
• Checks that perishable items are received at proper holding temperature and documents accordingly.
• Uses safety equipment like pallet jacks and carts as needed to move product safely.
• Stocks and rotate using FIFO and food storage procedures.
  • Checks and discards expired supplies according to procedures.
• Maintains both time and temperature controls while receiving and storing supplies.
• Follows label and dating procedures.
• Ensures proper paperwork for all deliveries complete (invoices, packing slips, etc.) according to established procedures.

Inventory Management:

• Conducts manual inventory when assigned.
• Orders food and supplies as directed by management.
• Keeps storeroom and fridge/freezers secured and locked as appropriate.

• Monitors refrigerator temperatures and respond to temperature alerts.

• Assists with manual temperature checks as assigned.

Stocking and Issuing Supplies:

• Issues food and supplies within Nutrition & Food Services and externally to other customers in other units within UCSF Health.
  • Includes accurately pulling products based on pullsheets, requisitions, and par levels following FIFO and documenting.
• Delivers orders to requesting units and adheres to established deadlines.

5%

Yes

Other Functions and Responsibilities

• Performs other related Storekeeper duties as instructed by supervisor, may be reassigned to other work areas within Nutrition & Food Services as operational needs dictate.
• Reports fires or other safety hazards, respond to emergencies following procedures as in the case of fires, disasters, or floods.
• Participates in training new employees and Dietetic Interns for shift duties as assigned.
• Completes required online and in person training.
• Reports malfunctioning equipment or repairs needed to supervisor.
• Follows down time procedures when IT applications are down.

• High school diploma or equivalent.
• A minimum of 2 years of customer facing experience within the food service, hospitality, or retail industries or in a storeroom, stockroom or warehouse in a large institutional setting.
• Read, write, follow written or oral instructions and be understood in English.
• Basic computer skills.
• This position requires flexibility to orient and work at all UCSF Medical Center locations.

• Ability to meet physical demands involved with job duties as outlined below.

  PREFERRED QUALIFICATION

• Two years of college or equivalent.

• State of California Food Handler certification or Servsafe certification.