Sumerge

Sr. Staff TechOps & Support Engineer

Sumerge  •  Cairo, EG (Onsite)  •  7 days ago
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Job Description

Sumerge’s Technical Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers’ desires by exploring new technology areas, products, and multi-technology solutions.

The Support team takes our deep technical expertise and tailors proficient solutions according to the clients’ needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings.

Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

  • Manages team resources efficiently in line with business needs and client demand.
  • Meets agreed services levels by leading a team of technical support analysts in the provision of high level technical support to clients.
  • Understands the complexity of escalated technical problems in order to properly allocate resources.
  • Implements solutions in the most cost effective manner.
  • Develops and coordinates the team rosters to ensure the availability of requisite resources and ensures that employee productivity is enhanced
  • Ensures the dispersal of pertinent information to Technical Support staff regarding products, services and clients.
  • Identifies training needs within the team and ensures individual development improves team and individual performance.
  • Manages clients expectations and escalates critical situations to management
  • Monitors and maintains technical support policies and procedures.
  • Facilitates higher morale and productivity within the technical support team Ensures accuracy and quality of work and encouraging innovative action

Requirements

  • 7+ Years of experience in technical application support or technical implementations.
  • Bachelor’s degree in Computer Science or equivalent education in a related discipline.
  • Proven experience RDBMS administration specially Microsoft SQL Server, including log analysis and query handling.
  • Troubleshooting performance issues in application, database , network and OS layers.
  • Having a programmer's mindset, java knowledge is a plus.
  • Worked on different operating systems (Windows, Linux .. etc).
  • Application server knowledge and troubleshooting, WebSphere knowledge is a plus.
  • Ability to troubleshoot and analyze networked environments.
  • Experience in clustering and/or replication is a plus.
Sumerge

About Sumerge

We are a leading technology company that transforms organizations with innovative solutions that elevate digital experiences, streamline operations, and modernize and integrate platforms. By leveraging the power of data, AI, and emerging technologies, we drive measurable innovation and lasting impact, turning complex challenges into tangible value.

For more than two decades, we’ve partnered with forward-thinking organizations across banking, government, and telecommunications to deliver solutions that blend strategic vision with flawless execution. Our work spans mission-critical digital platforms, secure cloud migrations, advanced data solutions, and AI-powered transformation programs, all designed to help our customers lead in a fast-changing world.

Our Core Offerings:

Modernize Legacy Applications:

Transform monolithic systems into agile, scalable platforms.

Integrate Platforms and Organizations:

Achieve seamless connectivity across systems, processes, and entities.

Empower Business with AI:

Unlock insights, automation, and innovation through artificial intelligence.

Streamline and Automate Operations:

Boost efficiency through automation, process optimization, and workflow management.

Elevate Digital Customer Experience:

Deliver intuitive, engaging, and secure digital touchpoints.

Modernize Infrastructure & Move to Cloud:

Build secure, scalable, future-ready cloud environments.

Optimize Application Lifecycle Management:

Speed up delivery while maintaining quality and governance.

Modernize Data Delivery:

Enable real-time, reliable, and governed data flows for decision making.

Why Sumerge:

Our clients choose us for our strategic insight, technical depth, and commitment to measurable outcomes. We combine consulting expertise with implementation excellence, ensuring solutions create lasting impact. Built on trust, innovation, and shared success, we help organizations not just adapt, but lead.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Cairo, EG
Year Founded
2005
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