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Requirements

• 
  Manage day-to-day production support activities while ensuring high system availability and performance.
• 
  Handle ITIL-based service management processes including:
• 
  Incident Management
• 
  Problem Management (PBI)
• 
  Change Requests (CRQs)
• 
  Service Requests
• 
  Root Cause Analysis (RCA)

• 
  Build, maintain, and troubleshoot CI/CD pipelines using
  Jenkins
  .
• 
  Manage application deployment and release orchestration using
  Digital.ai Release (XL Release/XLR)
  .
• 
  Monitor application health and infrastructure using
  Dynatrace
  and proactively resolve performance issues.
• 
  Develop and maintain dashboards, alerts, and log analytics using
  Splunk
  .
• 
  Execute performance and load testing using
  BlazeMeter
  and analyze test results to identify bottlenecks.
• 
  Plan and execute
  SSL/TLS certificate renewals
  , ensuring uninterrupted service availability.
• 
  Perform operating system, middleware, and application
  patching
  activities while minimizing downtime.
• 
  Participate in disaster recovery planning, testing, and execution to ensure business continuity.
• 
  Collaborate with development, infrastructure, security, and business teams for production releases and operational improvements.
• 
  Prepare operational documentation, SOPs, runbooks, and post-implementation reviews.
• 
  Participate in on-call support and production incident resolution.