Who are we
Fulcrum Digital is an agile and next-generation
digital accelerating company providing digital transformation and technology
services right from ideation to implementation. These services have
applicability across a variety of industries, including banking & financial
services, insurance, retail, higher education, food, healthcare, and
manufacturing.

The Role

• 
  Plan, manage, and oversee all aspects of
  a Production Environment
• 
  Define strategies for Application
  Performance Monitoring, Optimization in Prod environment
• 
  Respond to Incidents and improvise
  platform based on feedback and measure the reduction of incidents over
  time.
• 
  Support deployment of code into multiple
  lower environments. Supporting current processes with an emphasis on
  automating everything as soon as possible.
• 
  Design,
  develop and standardize Monitoring and Alerting mechanism for the
  supported applications.
• 
  Take a holistic approach to problem
  solving, by connecting the dots during a production event through the
  various technology stack that makes up the platform, to optimize meantime
  to recover.
• 
  Engage in and improve the whole lifecycle
  of services—from inception and design, through deployment, operation and
  refinement.
• 
  Analyze ITSM activities of the platform
  and provide feedback loop to development teams on operational gaps or
  resiliency concerns.
• 
  Support services before they go live
  through activities such as system design consulting, capacity planning and
  launch reviews.
• 
  Support the application CI/CD pipeline
  for promoting software into higher environments through validation and
  operational gating, and lead in DevOps automation and best
  practices.
• 
  Maintain services once they are live by
  measuring and monitoring availability, latency and overall system health.
• 
  Scale systems sustainably through
  mechanisms like automation and evolving systems by pushing for changes
  that improve reliability and velocity.
• 
  Work with a global team spread across
  tech hubs in multiple geographies and time zones.
• 
  Ability
  to share knowledge and explain processes and procedures to others.
• 
  Share knowledge and mentor junior
  resources
• 
  Able to perform on-call duties on a
  rotational basis.
• 
  Occasional off hours work required.
• 
  Candidate should have inclination for
  Training and should be good trainer and ready to mentor others

Requirements

Skills
–

Must Have

• 
  Experience
  in REST and WEB API Support
• 
  Experience
  in Cloud based apps Support

Skill

Category

• Linux & Shell Scripting

1

• Monitoring Tool - Splunk/Dynatrace or
Other

• ITIL/ITSM

• Troubleshooting

• PL/SQL, SQL

• Jenkins

2

• CI/CD

• Groovy Scripting/Yaml

• Linux, shell scripting & Git/bit
bucket

• Ansible/Chef

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