Job Description

Job Title:

Sr. Specialist (Remote)The remote Sr. Specialist, Instructional Design is responsible for managing end-to-end processes as lead designer to effectively design and develop adult classroom facilitator-led and self-paced materials. This position manages training materials, including new-hire, continuing education, or maintenance needs to support client or internal programs and ensure superior workforce preparation. (Military veterans are encouraged to apply.)

A NEWCAREERPOWERED BY YOU

Are you lookingfor a“workfromhome”career change withaforward-thinkingglobalorganizationthatnurturesatrue people-first,inclusivecultureand a genuine sense of belonging?Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth”awards every year?Then aremoteSr. Specialist position atConcentrixisjusttherightplace for you!

As aremoteSr. Specialist,you’lljoin anorganicallydiverseteamfrom70+countrieswhereALLmemberscontributeand support each other’s successand well-being,proudlyunited as “game-changers”Together, we help the world’s best-known brandspower a world that worksthrough exceptional customer experiencesand tech-poweredinnovation.And due to continued growth,we’relooking for more talentedgame-changersto join our purpose, people as passionate about providingoutstandingcustomer service experiences as we are.

CAREERGROWTHANDPERSONAL DEVELOPMENT

This is a great“workfromhome”opportunitythat will allow you toreimaginean all-newcareerjourneyand develop “friends for life”at the same time.We’llgive you all the training,technologies,andcontinuingsupportyou’llneedto succeed.Plus, at Concentrix, there’srealcareer (and personal)growthpotential In fact,about 80% ofour managers and leaders have been promotedfrom within!That’swhywe offera rangeofFREELearning and Leadership Developmentprogramsdesignedtoset you on your way tothe kind of careeryou’vealways envisioned.

WHAT YOU WILL DO IN THIS ROLE

AsaSr. Specialistworkingfromhome, youwill

• Develop and maintain training materials for participants and facilitators, containing learning objectives, activities, content based on top call drivers, and performance measurements
• Collaborate with peers to propose creative learning solutions when developing training materials for different audiences
• Identify and provide improvement recommendations to lesson specifications, including, but not limited to, suggesting alternative delivery methods/approaches
• Interact and lead discussions with multiple key stakeholders to solicit input on the needs of the program and vision for classroom delivery strategies
• Mentor peers by conducting peer reviews for other Instructional Designers
• Lead learning initiative projects while driving consistency within the core team members
• Create onboarding material, a development SharePoint site for content creation, and other supporting documentation for projects
• Lead or collaborate with business stakeholders for analysis and build a redesign curriculum map as needed (for example, changing the overall flow based on top call drivers to improve efficiency or reduce training time)
• Lead Trainer the Trainer teach backs (course demo); synthesize, clarify and follow-up on feedback
• Oversee implementation, organize and consolidate feedback from multiple sources, conduct performance analysis to validate effectiveness of training material post-development, and update the material accordingly
• Request/access, read and interpret reports to perform analysis, including trending performance gaps and recommending a learning solution
• Actively research and stay current on industry trends to recommend innovative techniques to improve the current standards
• Provide additional support or act as a backup to the Instructional Design Manager when he/she are out of the office, including, but not limited to:
• Oversee, coordinate, prioritize, assign, and monitor work assignments among team members within targeted effort hours and timelines
• Lead problem resolution and escalations, and guide team members to use critical and creative thinking to identify and apply sound business solutions to achieve customer satisfaction"

YOURQUALIFICATIONS

Yourskills, integrity, knowledge,andgenuinecompassion willdelivervalueand successwith everycustomerinteraction.Other qualificationsforour Sr Specialist (Remote)role include

• Bachelor's Degree in related field from a four-year college or university with 3 - 5 Years of Experience preferred
• Sense of professionalism and ability to develop relationships.
• Strong attention to detail.
• Self-starter, sense of urgency, and works well under pressure, ability to take initiative
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
• Proficient in Microsoft Office.
• Strong communication skills, both written and verbal.
• Proficient in content development tools (ex: Adobe Captivate, Articulate 360 and Vyond)
• Proficient in photo and audio editing software (ex: Photoshop, Illustrator, MS Paint, Adobe Audition and Audacity)
• Effective presentation skills, including creative training techniques and adult/accelerated learning techniques
• Mustresidein the United Statesandhave a valid U.S. address for residence

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.”That’swhy we significantly invest in ourgame-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. Andwe’llinvest in YOU to aid in your career path and in your personal development. Benefits available toeligible U.S. employeesin thisroleinclude

• The base salary rangefor this position is $58,400.00- $65,700.00 annually(pay rate will not be belowtheapplicable minimum wage),Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employeeassistanceprogram(EAP), 401(k) retirement plan, paid time off and holidays, and paidtrainingdays.

• DailyPayenrollment option to access pay "early," when you want it

• Company networking opportunities with organizedgroups in the following topics: Network of Women, Black Professionals, LGBTQ+Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech,OneEarthChampions, and more

• Health and wellness programs with trained partners tohelppromote a healthy you

• Mentorship programs that support your rewarding career journey 

• Work-from-home conveniencewith company-suppliedtechnologies

• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

• Celebrations for Concentrix Day,Game-ChangerAppreciation Day, Customer Service Week, World Clean UpDay, #MyOneEarthPromise, and more

• A range of otherperksand benefits

REIMAGINE THE BEST VERSION OFYOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over440,000game-changersaround the globe call Concentrix their “employer of choice”

JOB AVAILABILITY

This position is for an existing, immediate vacancy. We are currentlyseekingto fill this role with an individual who can start as soon as possibleThe deadlineto applyfor this position is: 5/30/2026

ACKNOWLEDGEMENTS:

Physical and Mental Requirements
 
The employeeis regularly required tooperatea computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work isgenerally sedentaryin nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more informationregardingyour EEO rights as an applicant, please visit the following websites:

• English

• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation toparticipatein any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com  All information will be treated confidentially and used solely tofacilitateyour participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools toassistin the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materialssubmittedto help usidentifythe best candidates for the role.

Work Authorization

In accordance withfederal law, only applicants who are legally authorized to work in the United States will be considered for this position. Mustresidein the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please clickHERE

Location:

USA, NC, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

· English

· Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE