Job Description

The Conflict Management Senior Specialist will be the key point of contact for all conflict management services for the company, including development of conflict management resources, development and facilitation of conflict training workshops, materials and presentations, designing proactive conflict prevention strategies and managing conflict cases through closure. This includes intake of requests, facilitation of conflict coaching and mediation sessions, designing new courses/workshops, partnering with internal/external resources, and tracking and reporting conflict case data.

The Conflict Management Senior Specialist will partner with select departments within the company to identify, escalate, and address potential conflict situations, requests and issues. As part of the Organizational Development (OD) team, the Conflict Management Senior Specialist will also support OD initiatives as needed, partnering with leaders to assess organizational effectiveness and identify, plan and implement customized interventions to accomplish strategic outcomes and optimize workplace performance.

Core Responsibilities

• Manage intake, tracking, follow ups, and reporting for conflict related cases, including coaching and mediation requests
• Facilitate simple and complex mediation sessions for employees at all levels, including preparation, documentation, and post session follow up
• Provide conflict coaching and guidance to leaders to address issues early and reduce escalation, morale impacts, and productivity loss
• Design and deliver conflict management training, workshops, and presentations using varied learning methods
• Oversee planning and delivery of conflict management training curriculum to ensure relevant and engaging content
• Coordinate company conflict management services and resources to promote a culture of conflict competence and awareness
• Conduct post mediation check ins and recommend actions to strengthen relationships and workplace collaboration
• Partner with internal groups such as Labor, EEO & Workplace Culture, Business Ethics & Compliance, and the Ombudsman's Office to align on conflict cases and priorities
• Maintain and promote conflict management resources, tools, and communications on company intranet and internal channels
• Track trends, evaluate metrics and KPIs, report on conflict activity, and recommend improvements to strengthen organizational effectiveness

Required Education/Experience

• Master's Degree and a minimum of 2 years relevant full time work experience or
• Bachelor's Degree and a minimum of 3 years relevant full time work experience or
• Associate's Degree and a minimum of 4 years relevant full time work experience or
• High School Diploma/GED and a minimum of 5 years relevant full time work experience

Preferred Education/Experience

• Bachelor's Degree in Peace and Conflict Studies, Organizational Studies, Leadership Studies or related field and a minimum of 5 years relevant full time work experience in a related area, such as workplace conflict management/resolution, mediation, investigations, employee/labor relations, organizational development, leadership development, consulting, Coaching and/or related area

Relevant Work Experience

• Experience in conducting workplace conflict mediations and conflict coaching and/or consulting, required
• Experience in instructional design, training, and facilitation of behavioral programs/workshops, required
• Experience in managing high-level projects/programs, including project planning, resource management, budgeting and evaluation, preferred

Skills and Abilities

• Develops and delivers effective presentations
• Ability to build strong customer relationships
• Demonstrated ability to maintain confidential information
• Well organized, detail oriented and flexible to handle multiple assignments
• Demonstrated time management and priority setting skills

Licenses and Certifications

• Driver's License Required
• Other: Certification in Mediation, Conflict Coaching or other related discipline Preferred

Physical Demands

• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Ability to stoop, bend, reach, and kneel throughout the workday

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be able and willing to travel within Company service territory, as needed.

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Benefits:

We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

*Please be aware that some benefits may not apply to provisional or part-time job titles.