Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Specialist II, Gainsight Administrator in India.

This role sits at the intersection of customer success operations, platform administration, and data-driven business strategy. You will be responsible for managing and optimizing a customer success platform environment that supports lifecycle management, engagement tracking, and retention initiatives across the organization. Acting as both a technical administrator and strategic partner, you will design scalable system configurations, improve data integrity, and deliver actionable insights through dashboards and reporting. The position also involves leading a small team, ensuring high-quality execution of platform initiatives while mentoring and developing team members. You will collaborate closely with cross-functional stakeholders and leadership to translate business needs into scalable system solutions. This is a high-impact role where your work directly influences customer experience, operational efficiency, and long-term retention outcomes.

Accountabilities

Lead the administration, optimization, and governance of customer success platforms while ensuring scalable configurations, reliable data flows, and actionable insights that support business growth and customer lifecycle management.

• Serve as the primary platform administrator, managing configurations, workflows, CTAs, playbooks, success plans, surveys, and journey orchestration programs.
• Oversee data integrations, ensuring accurate synchronization between platforms, product usage systems, and operational tools.
• Maintain platform scalability, data quality, and system performance through continuous monitoring and improvements.
• Lead and mentor a small team of administrators/analysts, managing priorities, sprint planning, and delivery execution.
• Collaborate with business leaders and cross-functional teams to translate requirements into scalable technical solutions.
• Develop dashboards, reports, and health scoring models to support customer insights, forecasting, and decision-making.
• Drive process optimization initiatives that enhance customer onboarding, engagement, adoption, and retention.
• Ensure governance, documentation, and change management standards are consistently applied across the platform.

Requirements

The ideal candidate brings strong experience in platform administration, customer success systems, and data-driven operational environments, along with the ability to lead small teams and collaborate across functions.

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 6–8 years of experience in platform or systems administration roles.
• Experience managing or mentoring small technical or operational teams.
• Strong understanding of lifecycle management, data modeling, and customer success processes.
• Hands-on experience with system platforms, data integrations, and ETL workflows.
• Strong analytical, problem-solving, and project management skills.
• Ability to translate business requirements into scalable technical solutions.
• Excellent communication skills for engaging both technical and non-technical stakeholders.
• Strong organizational skills with the ability to manage multiple priorities in parallel.

Benefits

• Competitive compensation aligned with experience and expertise
• Opportunity to lead and shape a growing customer success platform function
• Leadership experience managing and mentoring a small team
• Exposure to advanced customer lifecycle and analytics-driven systems
• Collaborative, cross-functional work environment with global stakeholders
• Opportunities for professional growth in platform strategy and operations
• Strong focus on process improvement and operational excellence
• Inclusive workplace culture promoting diversity and continuous learning

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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