Job Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

As the Senior Analyst – Fraud Operations, you’ll play a key role in safeguarding the company’s ecosystem from fraud. You’ll monitor fraud KPIs, identify emerging risks, and use data-driven insights to continuously strengthen our fraud prevention systems. Working cross-functionally with Data, Product, Operations, and Finance, you’ll drive scalable solutions that protect our customers and ensure a seamless transaction experience. If you are passionate about customer-centric innovation, fraud prevention, and continuous improvement, this role is for you.

WHAT’S ON YOUR PLATE?

Fraud Monitoring & Analysis:

• Monitor key fraud KPIs daily and identify anomalies through data analysis.

• Identify and investigate trends and conduct root-cause analysis.

• Develop a deep understanding of fraud processes, tools, and behaviors across platforms.

Fraud Prevention & System Optimization:

• Translate insights into system improvements by applying changes to automated fraud detection rules.

• Recommend and implement scalable processes that adapt to evolving transaction and fraud patterns.

• Support the launch of new products and payment methods by providing risk assessments and fraud prevention inputs.

Governance, KPIs & Performance Management:

• Own fraud-related KPIs — define targets, track progress, and ensure goals are met.

• Define and improve fraud metrics, procedures, and workflows to align with industry best practices.

• Prepare regular reports and insights to inform leadership decisions on fraud trends and mitigation strategies.

Cross-functional Collaboration & Stakeholder Management:

• Act as the subject-matter expert for fraud-related topics across internal teams (Finance, Legal, Product, Marketing, Operations).

• Communicate technical requirements clearly to Product Managers and collaborate on feature enhancements.

• Engage with external partners (acquirers, anti-fraud providers) to benchmark, test, and evolve fraud prevention approaches.

WHAT DID WE ORDER?

Qualifications & Experience:

• 4-5 years experience in fraud prevention or fraud operations within high-transaction environments (e-commerce, fintech, or similar).

• Strong analytical skills; ability to process and interpret data from multiple sources and convert insights into actions.

• Proficiency in SQL or BigQuery required; familiarity with Python or scripting languages is a plus.

• Demonstrated success in managing KPIs and achieving OKRs.

• Strong communication and stakeholder management skills with the ability to collaborate globally.

• Bachelor’s degree in Economics, Statistics, Mathematics, Industrial Engineering, or a related field (advanced degree preferred).

• Ability to thrive in a fast-paced, complex environment, balancing multiple priorities effectively.