Job Description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Sunday though Thursday
8:00am to finish

About This Role:

Assist manager in the planning, prioritizing, monitoring and performance reporting of Lockbox processing. Be a subject matter expert on all aspects of lockbox processing after the mail has been scanned through the PSS process of files being sent to customers and check processing. Assist in the identification and implementation of enhancements to procedures and systems utilized within the department. Identify training opportunities and coordinate training of team members in support of FNNI customer satisfaction, retention and profitability goals, as well as, the division’s adherence with regulatory requirements as it pertains to the department’s transaction processing. Direct and allocate team resources effectively, ensuring quality levels and production deadlines.

Key Accountabilities:

1. Process & Procedures: Assist in the development, testing and implementation of quality controls, production goals, new methodologies and system enhancements. Identify and escalate business risks and efficiencies resulting from an activity being performed within department.

· Assist manager in the review and assessment of team adherence to standard operating procedures and all pertinent regulations.

· Develop and maintain comprehensive job knowledge. Coordinate or provide on-the-job-training (OJT) for all department job functions.

· Responsible for updates, recommended changes, enforcement, and distribution.

· Serve as an escalation point for team members for situations not addressed within the standard operating procedures.

2. People: Monitor, coach and recommend additional training solutions for team members to maintain or exceed established standards of productivity, quality of customer interactions and accuracy of customer transactions.

· Collect, document, and submit examples of personal effectiveness of team members to support the development of meaningful and valuable PEA(s).

· Provide input for capacity planning, management of schedules (PTO), and some coaching/feedback with team members.

· Coordinate or perform training for new team members and cross-training for existing team members.

3. Work coordination: Identify opportunities and allocate team resources effectively with regard to day-to-day functions and responsibilities to achieve the highest levels of quality, efficiency and performance.

· Ensure weekly work schedules reflect proper coverage to effectively maintain production levels.

· Perform daily department functions as needed. Complete special projects as assigned within allotted timeframes.

· Research complex customer issues escalated by team members and resolve in a timely manner.

· Assist department manager by representing the team in business partner and project meetings.

· Coordinate or provide compiled department production reporting information regarding volumes, quality, trends, and escalations.

4. Understand and comply with the Bank's BSA/AML Program; adhere to all bank policy, laws and regulations applicable to role.

· Complying with the Bank's Customer Identification Program and Customer Due Diligence Policy.

· Identifying, monitoring and reporting suspicious activity.

· Completing BSA/AML and other assigned training in a timely manner as directed by management.

· Report all compliance issues, violations of law or regulations in accordance with the steps defined in the FNO Compliance Accountability Program.

· Remain up-to-date on regulatory changes via online provider, newsletters, attending seminars, training, and bulletins from regulators or other applicable agencies.

5. Demonstrate professional behavior and promote positive working relationships.

· Practice the FNNI Operating Philosophy and FN Operations’ values; support goals and strategic plan.

· Employ and promote a strong work ethic, encouragement and positive feedback to team members.

· Maintain constructive working relationships, engage in open communication, and demonstrate commitment, dependability and respect for team members.

· Demonstrate regular and predictable attendance, punctuality and adherence to agreed upon schedule.

· Project a professional image in dress, manner, communication and focus.

· Be accountable for continuous best efforts to complete the job assigned.

The Ideal Candidate for This Role:

Required

· High school graduate or GED.

· Previous customer service experience.

· Excellent verbal and written skills.

· Excellent time management skills

· Ability to define problems, establish facts, and draw valid conclusions

· Focus on attention to detail and accuracy.

· Ability to multi-task as needed.

· Working knowledge of Microsoft Office suite of products.

Desired

· Bachelor’s degree in business related field.

· Supervisory/leadership experience

· Knowledge of diverse banking products and processes.

Previous experience writing, presenting and facilitating the training of policies, procedures, and best practices.

Compensation:

Compensation range (base pay): $37,454.00-$59,927.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20261144

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click hereto download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.