Job Description

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

This position will be working onsite from Miami.

Position Summary:

In this role, you would be an integral part of revenue generation for the Corporate and Incentive Sales Team in North America. This position will liaise with the Associate Vice President of Corporate, Incentive and Charter Sales, Senior Manager of Corporate and Incentive Sales Specialist Team, Supervisor of Corporate and Incentive Sales Specialist Team, Corporate Sales Managers and our Incentive House Accounts, Meeting Planning Companies, Third Party Companies and Corporate Direct customers on qualifying, quoting, negotiating, and closing group business. You would be responsible for individual and team revenue generation in a tele-sales environment. This entails supporting Corporate and Incentive Sales Team with other sales activities which could include supporting the Team with Sales and Marketing strategic efforts to achieve established revenue goals; conducting day site inspections; sailing site inspections; participating in trade shows; and participating in joint sales calls to accounts / clients. You would work closely with other internal departments, including but not limited to, Revenue Management, Hotel Operations, and Legal. The end goal is to consistently deliver high levels of customer service and operational excellence, which in turn leads to increased client satisfaction and revenue growth for the department.

Essential Duties and Responsibilities:

• In a Tele-Sales environment, receives or places telephone calls to Incentive Houses, Meeting Planning Companies, Third Party Companies or Direct customers to qualify, quote, negotiate and close meeting and incentive group business. Leverages inbound and outbound interactions to create selling opportunities.
• Qualifies clients’ needs and presents alternatives in order to secure the business.
• Confers with Travel Partner and Revenue Management to seek the most competitive option within clients’ parameters and presents proposals designed to maximize yields.
• Makes outbound follow up calls on proposed business (as well as expired options or options due to expire) and provides general support to customer inquiries with a goal of securing a firm commitment.
• Advises the Corporate and Incentive Sales Team on all account activities and pending business.
• Networks with all relevant internal departments to action requests and complete tasks.
• Escorts non-sailing and / or sailing site inspections as needed both domestically and internationally to secure new business.
• Participates as needed in tradeshows, trainings, seminars, business meetings and presentations both domestically and internationally to support corporate and incentive sales initiatives.
• Responsible for reconciliation of all financial transactions for corporate and incentive group business, including but not limited to, collection of payments, cross referencing of payments, processing refunds as necessary and ensuring accurate pricing.
• Responsible for reaching or exceeding the quarterly and annual departmental revenue goals.

Qualifications, Knowledge and Skills:

• Bachelor’s degree from a four-year college or university and 1 to 3 years of sales experience.
• Established success and proven proficiency in the core competencies.
• Excellent verbal and written skills.
• Travel will be required both domestically and internationally.
• Absolute follow-up skills are essential, strong positive attitude, excellent level of communication (both verbal and written) and high energy are required.
• Ability to assess complex situations and make logical decisions in a diverse environment under the pressure of deadlines.
• Advanced knowledge and understanding of the product, terms, and conditions for contracted groups, corporate and brand policies, key selling attributes and the ability to guide clients to the most competitive option.
• Ability to build and maintain successful business relationships with both external customers and internal colleagues to successfully close business.
• Strong financial and analytical skills, as well as ability to understand group contract terms and conditions.
• Ability to use advanced business and sales knowledge to make decisions, use sound judgment, negotiate effectively and get results.
• Ability to use multiple communication and interaction methods to collaborate effectively, get results with others and develop customer champions.
• Ability to display the highest level of personal integrity, take responsibility for personal and organizational results, and proactively develop greater ability.
• Advanced knowledge of AS400, SEIBEL, Salesforce, Excel, Word, Power Point and Outlook

Preferred Qualifications:

• Sales experience in the cruise or travel industry.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

No immigration sponsorship offered.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.