Job Req ID: 27913

Essential Duties and Responsibilities:

1. Collaborate closely with Software Product Manager (SW-PM), Technical Program Manager (TPM) and other cross-functional teams to drive competitive and high-quality server systems management software & firmware solutions (BMC)
2. Manage the technical details and documentation of BMC features and requirements to enable new technology and meet customer requirements
3. Coordinate BMC feature delivery schedule to stakeholders including customers and internal teams
4. Support engineering teams to resolve and close technical issues in a timely manner
5. Perform integrated testing and verification on BMC features when it is required
6. Develop high-quality product collateral including user guides, white papers, social media, video, presentations, etc.
7. Develop training material for customers and internal training as required

Qualifications:

1. Bachelor's degree (or higher) in Electrical Engineering (EE), Computer Science (CS), or Computer Engineering (CE) related or equivalent practical experience

2. Experience in managing technical requirements and design specifications

3. Effective written and verbal presentation and communication skills in English

4. Strong problem-solving skills and attention to details

5. Experience of working in a global team spread across time zones

6. Flexible and able to work effectively in a fast-paced environment as a member of a cross-functional team and as an individual contributor

7. Experience in technical support service to customers