Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:

Shape how enterprises design and deliver customer experiences by building AI powered applications on top of Genesys Cloud that solve real operational challenges. This role operates at the intersection of product innovation and engineering execution, where ideas move quickly from concept to production and directly impact how businesses engage with their customers at scale. You will work within an innovations team that functions as a product studio, owning ambiguous problems and turning them into usable, high impact solutions deployed through AppFoundry.

You will influence how agentic AI systems are designed, evaluated, and deployed in real world environments, from industry specific virtual agents to compliance tooling and evaluation infrastructure. The role offers visibility into enterprise customer needs, close collaboration with product and solution teams, and the opportunity to shape emerging patterns in LLM driven systems. As part of Genesys, you contribute to a platform that enables organizations globally to orchestrate meaningful customer experiences with empathy and intelligence.

This position provides strong growth exposure across AI application development, distributed systems, and enterprise SaaS, with opportunities to expand technical depth, product thinking, and ownership across increasingly complex systems.

This position is not eligible for employer-sponsored work authorization (e.g., H-1B, TN, O-1, or other employment-based visas), now or in the future. Applicants must be legally authorized to work in the United States at the time of application and throughout employment without the need for current or future employer sponsorship.

Key Responsibilities:

• Own end to end delivery of AI driven features, from problem framing through design, development, deployment, and continuous iteration in production
• Design and build agentic systems that plan, reason, and act using tools and APIs, improving reliability, safety, and observability of LLM powered applications
• Develop full stack solutions across React and TypeScript frontends, backend services, and LLM integration layers to deliver cohesive user and system experiences
• Translate ambiguous customer problems into scalable product solutions by partnering with product, solution consultants, and enterprise stakeholders
• Build and enhance evaluation frameworks that measure quality, cost, latency, and robustness of AI systems under real world conditions
• Drive experimentation cycles by rapidly prototyping, testing hypotheses, and iterating based on measurable outcomes

Required Qualifications:

• Approximately 5 or more years of professional software engineering experience, or equivalent demonstrated through shipped products
• Strong full stack development foundation across frontend, backend, and API design using TypeScript or JavaScript and one of Java, Python, or Node
• Hands on experience building with large language models, including tool calling, structured outputs, retrieval augmented generation, and evaluation techniques
• Familiarity with agentic system design, including multi step reasoning, autonomous tool usage, planning structures, and associated failure modes
• Experience deploying and operating services in AWS environments, with working knowledge of services such as Lambda, ECS, Fargate, or similar
• Demonstrated ownership mindset with the ability to self direct, execute, and deliver results in ambiguous environments

Preferred Qualifications:

• Experience in customer experience, contact center technologies, or AI driven CX platforms
• Familiarity with agent orchestration frameworks such as LangGraph, CrewAI, or similar multi agent coordination approaches
• Deeper experience with AWS services including Bedrock, Step Functions, SQS, SNS, or infrastructure as code tools such as CDK or Terraform
• Background in distributed systems, event driven architectures, and observability practices
• Experience building or operating enterprise SaaS platforms, including multi tenancy, access control, and usage metering

#LI-DNI

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$115,500.00 - $203,100.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.