H&R Block

Sr Software Engineer

H&R Block  •  Onsite  •  3 hours ago
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Job Description

Locations: Thiruvananthapuram, India

Remote: No

Category: Information Technology

Employee Type: ['Regular']


What you'll do...

Required Skills & Experience

ServiceNow Technical Expertise

  • Deep understanding of the ServiceNow data model, especially CMDB, Incident, Change, Request, and Asset tables
  • Strong experience with Flow Designer, Import Sets, Transform Maps, and Scripted REST APIs
  • Hands-on experience configuring MID Servers and managing integrations (can be optional)
  • Proven ability to rebuild or modernize workflows from legacy ITSM platforms.

Data & CMDB Expertise

  • Expertise in data mapping, normalization, reconciliation, and relationship modeling
  • Strong understanding of ServiceNow CMDB.
  • Experience handling large-scale data migrations with high data quality standards.

ITSM & Process Knowledge

  • Solid understanding of ITSM and ITIL processes and their implementation in ServiceNow. (very important)
  • Experience with Service Catalog, Request Management, and Knowledge Management
  • Ability to bridge business needs with technical execution.

Integration Skills

  • Strong experience with REST/SOAP APIs and enterprise integrations.
  • Knowledge of authentication and security best practices.
  • Experience integrating ServiceNow with enterprise systems and monitoring tools.

Why This Role Is Critical

  • Owns the core migration logic, scripting, and platform configuration
  • Ensures clean, accurate, and reliable CMDB and ITSM data
  • Bridges business requirements and technical implementation
  • Maintains integration continuity during and after migration.


What you'll bring to the team...

Education:

  • ServiceNow certifications (CSA, CIS – ITSM, CIS – CMDB, or Architect-level certifications).
  • Exposure to Discovery, Service Mapping, or CSDM.
  • Wanting to learn more, curious, comfortable working with strict timelines

Work Experience:

  • 5 years minimum related work experience


Why work for us

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com

Equal Opportunity Employer H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

H&R Block

About H&R Block

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve prepared approximately 800 million tax returns and grown to have approximately 12,000 offices throughout the United States and around the world. We know that tax needs and situations change from year to year. That’s why we offer new and innovative ways to prepare and file taxes so clients can choose what suits them best.

We are a people company first and a tax company second. With this in mind, we deliver care in every interaction, conversation, and at each touchpoint. That’s how we build long-lasting relationships with clients, communities, and associates.

People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's because our company still has the feeling of ‘family’ serving as the foundation for our associates and franchisees who bring our purpose to life each day. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

Our ideas are rooted in unique and diverse perspectives fueled by curiosity and creativity. We’re not afraid to try new things, and never rest on past success. We are passionate in the way we advocate for each other, for our clients, and most importantly, we not only say we are better together…we truly believe it!

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Kansas City, MO
Year Founded
1955
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