Job Description

About Dialpad
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic

The Role

As a Senior SDET, you are a strong software engineer with deep expertise in test automation and quality engineering. You design and own scalable test frameworks, drive quality strategy for your domain, and proactively identify risk in complex, cloud-native systems.

This position requires a hybrid work arrangement, with three days in the office. The role reports to the Manager of Quality Assurance, who is located in Bangalore.

This role is hands-on, technical, and impact-driven, with clear expectations around ownership, influence, and mentorship.

What You’ll Do

• Design, develop, and maintain scalable automated testing frameworks for APIs, microservices, and web integrations.
• Perform deep-dive testing of the Connect platform, with a strong focus on asynchronous workflows, data consistency, resiliency, and latency.
• Own and evolve quality gates within the CI/CD pipeline, ensuring fast, actionable feedback on every pull request.
• Plan and execute functional, regression, and end-to-end test coverage across UI, API, and database layers.
• Build internal tools and utilities to help reproduce, debug, and isolate complex production issues.
• Set up, execute, and continuously improve automated test suites; derive meaningful quality KPIs and clearly communicate results.
• Provide detailed failure analysis to enable rapid diagnosis and resolution of product or test defects.
• Design and execute load, stress, and performance tests across services and critical user workflows.
• Participate actively in architecture and design reviews, advocating for testability and appropriate test hooks.
• Define and execute comprehensive test strategies aligned with product and platform goals.
• Write clean, reliable, and maintainable code, solving complex problems with scalable solutions.
• Mentor junior and mid-level engineers, while staying current on modern testing and software development best practices.

What You’ll Bring

• 6+ years of professional software development experience, with strong emphasis on test automation for large-scale systems.
• Strong coding skills in Python, Java, or JavaScript.
• Proven experience designing test frameworks, test strategies, and reviewing system designs.
• Solid understanding of testing methodologies: regression, integration, end-to-end, load, and performance testing.
• Hands-on experience with API and integration testing; strong knowledge of RESTful services.
• Experience working in cloud-native, distributed environments.
• Experience building and maintaining CI/CD pipelines using Jenkins and GitHub.
• Strong written and verbal communication skills; comfortable collaborating across teams and geographies.
• Demonstrated ownership, proactive problem-solving, and ability to operate independently.

Technologies Utilized

• GCP: App Engine (GAE), Kubernetes (GKE), Compute Engine (GCE)
• Languages & Tools: Python, Vue, Git, GitHub, Jira

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.