Transform how Amazon's advertising services organization operates at scale — building autonomous agents, intelligent assistants, and AI-powered platforms that automate service delivery for millions of advertisers, from first-time sellers to global agencies. You'll own the architectural direction for systems that span self-service support experiences to managed campaign operations, pioneering how AI changes the way advertisers get help and how operational issues get detected and resolved.
The Ad Services Engineering team builds and operates the systems that underpin the full spectrum of advertiser services. On the self-service side, we study Contact Us traffic patterns, experiment with Help content effectiveness, and optimize knowledge systems that power advertiser self-resolution. On the managed services side, we're building autonomous agents that handle low- and medium-judgment tasks currently performed by humans — freeing up Amazonians to focus on higher-value, strategic work. Across both, we're developing intelligent assistants and pioneering automated identification of product gaps from unstructured operational data — turning thousands of data points into actionable insights that drive product improvements. We're investing heavily in applied science to fundamentally change how this all works at scale.
Key job responsibilities
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The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, SEATTLE - 168,100.00 - 227,400.00 USD annually
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