Job Description

At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture.

Your Role at Relatient:

We’re seeking a Senior Site Reliability Engineer (SRE) to join our team to lead production reliability, observability, and operational excellence across our cloud-hosted healthcare platform. Our office is in Amar Tech Park and brings in an amazing culture where we focus on work that makes a difference.

This role is responsible for ensuring the availability, performance, scalability, and resiliency of mission-critical customer-facing platforms, including Patient Scheduling, Patient Engagement, Voice, Chat, Messaging, APIs, Reporting, and Healthcare Integrations.

The Senior SRE partners closely with Engineering, Infrastructure, Security, Product, Customer Support, and Implementation teams to proactively prevent customer-impacting incidents, improve production stability, automate operational processes, and continuously enhance the reliability of our cloud-native applications and services.

How You’ll Make an Impact:

• Own the operational excellence, reliability, availability, performance, and production readiness of Relatient's customer-facing platforms and services.
• Lead P1/P2 production incidents, coordinating end-to-end incident response, stakeholder communication, service restoration, root cause analysis, and post-incident reviews.
• Proactively detect, investigate, and resolve production issues before they impact customers through effective monitoring, observability, and operational reviews.
• Design, implement, and continuously improve observability, monitoring, alerting, SLIs, SLOs, Error Budgets, and operational KPIs.
• Monitor and troubleshoot cloud-native applications, APIs, databases, messaging platforms, third-party integrations, and production workloads.
• Ensure the health and availability of customer-facing services including Patient Scheduling, Voice, Chat, SMS, Email, Reporting, Healthcare Integrations, and EHR platforms.
• Support production cloud infrastructure, deployments, configurations, platform services, and operational readiness across production environments.
• Review and validate production releases through deployment readiness reviews, health checks, smoke testing, dependency validation, and post-deployment verification.
• Participate in architecture reviews, release planning, change management, and Go/No-Go decisions to ensure production stability and reliability.
• Collaborate with Engineering, Infrastructure, Security, Product, Customer Support, and third-party vendors to improve platform resilience, scalability, and customer experience.
• Drive automation, monitoring optimization, configuration governance, and continuous operational improvements.
• Develop and maintain operational runbooks, incident playbooks, recovery procedures, and technical documentation.
• Conduct blameless postmortems and implement corrective and preventive actions to eliminate recurring operational issues.
• Mentor Site Reliability Engineers while promoting operational standards, engineering best practices, and a culture of proactive ownership and continuous improvement.

What You Bring:

• Bachelor’s degree in computer science, B.E./ B. Tech, computer engineering, or a related technical discipline.
• 8+ years supporting enterprise SaaS or cloud-native production environments.
• Experience supporting large-scale production applications and customer-facing platforms.
• Hands-on experience with cloud infrastructure, application monitoring, observability, and incident management.
• Experience leading Sev1/Sev2 incidents, root cause analysis, and operational reviews.
• Experience working within 24x7 production support environments.
• Experience supporting one or more of the following:
• Modern programming languages and application frameworks (Java, Spring Boot, PHP, Node.js, Angular, React)
• Cloud platforms and infrastructure services (AWS preferred)
• APIs, distributed systems, messaging platforms, and third-party integrations
• SQL and NoSQL databases, caching, and messaging technologies
• Observability, monitoring, logging, and distributed tracing platforms
• CI/CD, source control, containerization, automation, and DevOps practices
• Linux/Unix operating systems and scripting
• ITIL Incident, Problem, and Change Management processes

Mindsets That Matter:

We always look for ways to grow and take pride in what we do. You'll thrive here if you:

• Act with purpose, focus, and accountability
• Collaborate across teams and communicate clearly
• Keep innovating and automate what slows you down

Benefits Include (India):

• INR 5,00,000 life insurance for all full-time employees and their immediate household.
• INR 15,00,000 accident coverage
• Education reimbursement
• 10 national/state holidays and 1 floating holiday
• Flexible hours and hybrid work.

Equal Opportunity at Relatient:

We’re building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know.

To learn more about our organization, visit www.relatient.com

Ready to Join Relatient?

If you’re looking for work that matters and a team that makes it count, we'd love to hear from you!

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