About Us
Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
Why We Do What We Do
In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.
Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.
At Zelis,we’repassionate about building software that solves problems. We count on our site reliability engineers (SREs) to empower our users with a rich feature set, high availability, and stellar performance level to pursue their missions. We are searching for someone who brings fresh ideas,demonstratesa unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction. The SRE engineer wouldbe responsible forleading and executing SRE initiatives and collaborating with stakeholders to ensure that systems are reliable, scalable, and available.
Essential Duties and Functions
Collaborate witha high-performing team of Site Reliability Engineers, fostering collaboration and continuous improvement.
Gatherandanalyzemetrics from both operating systemsas well asapplications toassistin performance tuning and faultfinding.
Run the production environment bymonitoringavailability and taking a holistic view of systemhealth.
Partner with other groups in IT Operations, Database Engineering, and Hosting to build, improve, and solidify the Site Reliability core objectives
Build software and systems to manage platform infrastructure andapplications.
Create sustainable systems and services through automation anduplifts.
Improve reliability, quality, and time-to-market ofour suite of softwaresolutions.
Measure,monitor, andreportofavailability, latency, and overall system health based on SLIs/SLOs/SLAs
Provide primary operational support and engineering for multiple large, distributed softwareapplications.
Participating in blameless postmortems toidentifyresilience and reliability improvements.
Triaging, routing, and resolution of issues and incidentsidentifiedby both internal and external stakeholders.
Establish KPIs for reliability, performance, and incident response
Experience, Qualifications, Knowledge, and Skills
5+yearsas an engineerin Infrastructure, Operations, DevOps, or Software Development experience.
Must havehands onexperiencewith monitoring and observability tools (e.g., New Relic,LogicMonitor,Azure ARC,AWS CloudWatch).
Knowledgeable inincident management software such as Atlassian JSM.
Serve asorganizationalexpert ontheobservabilitytools andplatformsensuring best practices,techniques,and methods.
Play a critical role in major incidents by leading mitigation of said incidents including communication to internal and external audiences, driving rapid resolution and blameless postmortems.
Applicable higher education, or equivalent work experience.
Cloudexperience with Azure or AWS.
Ability to program with one or more languages, such asPowerShell, Python, Java, C#,Ruby, and JavaScript
Experience with cloud services such asAzure andsupportingtechnologies
Experience with SQL and NoSQL Databases.
A proactive approach to spotting problems, areas for improvement, andperformancebottlenecks
A collaborative spirit and you enjoy working with a team to build things.
A desire to continually improve and you value giving and receiving constant and constructive feedback.
Documentation of tribal knowledge to reduce knowledge silos and reliance on institutional memory to support andmaintainreliable systems.
Experience working in an Agile/Scrum environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.
Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of forcefrequentlyto lift, carry, push, pull or otherwise move objects in daily work use (laptop, monitors, et. al). Sedentary work involves sitting most of the time. Use of keyboards (typing) and exposure to computer screens occurs daily. Pleasant work environment in office locations with occasional noise or dust.
While performing the duties of this job, the employeeis regularly required tostand; walk; sit; use hands; reach with hands and arms; think; and talk or hear (multi-channel,two-way communication during work hours isrequired).
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
Zelis maintains a transparent, fee-free recruitment process. All genuine offers originate from our Talent Acquisition team using the “@ zelis.com” domain. We do not use WhatsApp or personal emails for recruitment. Forward any suspected fraud to verify-offers[@]zelis.com for prompt investigation. Thank you for staying vigilant.
