Job Description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Sr Shipping Receiving Supervisor is responsible for overseeing all inbound and outbound warehouse operations, ensuring the accurate, timely, and efficient movement of goods. This position leads a team of shipping and receiving staff, enforces safety and quality standards, and collaborates with other warehouse functions to optimize workflow and meet business objectives.

1st Shift: 8:00AM - 5:00PM, Monday - Friday

Recommendation on Salary Range: $60,000.00 - $70,000.00 (depending on level of prior experience).
* Current IGOR Eligibility: 10%

Duties and Responsibilities:

• Oversee all incoming and outgoing shipments, including verifying contents, inspecting for damage, and maintaining accurate documentation.
• Coordinate with carriers, vendors, and internal teams to ensure timely delivery and receipt of materials.
• Monitor and improve warehouse processes to increase efficiency, reduce errors, and minimize costs.
• Maintain inventory accuracy by performing cycle counts, reconciling discrepancies, and reporting variances.
• Ensure customer compliance requirements are met for accuracy and processing times.
• Prepare, maintain, and analyze customer and internal reports, noting trends and actionable items.
• Develop and implement action plans for new or existing processes to maximize efficiency while maintaining quality standards.
• Collaborate with warehouse management on strategic initiatives and workflow improvements.
• Assist in P&L forecasting and analysis, including labor planning and scheduling.
• Train employees on department procedures and processes, ensuring adherence to standards.
• Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Communicate effectively with management and customers to ensure SLAs are met and issues are promptly resolved.
• Collaborate with other departments to ensure smooth and effective shipping processes.
• Meet or surpass daily Key Performance Indicators (KPIs) with accurate reporting that consistently meets or exceeds customer expectations.
• Provide first-level support for escalated operational issues during the work shift.
• Ensure compliance with health and safety regulations, company policies, and industry standards.
• All other duties assigned, based on the business the warehouse supports.

Required Skills and Experience:

• 4-5+ years of warehouse experience, including at least 2 years in a supervisory or lead role.
• Strong knowledge of shipping, receiving, and overall warehouse operations.
• Experience with Warehouse Management Systems (WMS) and proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Skilled at maintaining precise, organized records that support operational efficiency and informed decision-making.
• Demonstrates leadership and interpersonal skills, effectively communicating, motivating, and influencing team members and peers across the organization.
• Capable of coordinating complex workloads, organizing tasks, and consistently meeting deadlines in fast-paced, high-pressure environments.
• Applies problem-solving skills and sound judgment to address operational challenges and drive process improvements.
• Able to engage professionally with customers when required.
• General knowledge of OSHA standards and workplace safety practices.

Preferred Skills and Experience:

• Familiarity with labor planning, resource allocation, or operational forecasting.
• Experience tracking and analyzing performance metrics, KPIs, or operational reports.
• Forklift certification and/or experience operating warehouse equipment.
• Lean/Six Sigma or process improvement experience.
• Knowledge of transportation regulations and best practices.
• Supervising temporary staff.
• Experience working with UKG.

Educational Requirements:

• Associates degree preferred or equivalent work experience

Physical Demands and Working Conditions:

• Warehouse environment

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization

• United States (Required)
• Must be 18 years of age

Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting Workforceoperations@CTDI.com

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