Job Description

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Sr Services Project Manager

About Us: UKG is an industry market leader known for leveraging cutting-edge technology to revolutionize workforce management. Join our dynamic team and contribute to our mission of providing innovative solutions that empower businesses and employees alike. 

Role Overview: As a Sr Services Project Manager at UKG, you will be pivotal in delivering superior HCM solutions to our clients. You will be responsible for the day-to-day delivery of the UKG Ready and manage all stages of the implementation life cycle and all project resources. You will be accountable for your success to implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role. 

Hybrid role for Varna; Standard UK working hours;

Key Responsibilities may include but are not limited to the following:

• Act as Primary liaison between the Customer, Consultants, Technical Build Teams for all implementation-related tasks
• Demonstrated expertise in all facets of the Project management lifecycle, including but not limited to, requirements gathering, staff management, budget management, issue and risk mitigation, and status reporting.
• Act as a ‘People Developer’ or ‘mentor’ to internal colleagues. Assist in the continued development of best practices and employee development.
• Collect inputs and prepare weekly and monthly status reports for projects
• Explain any deviations from planned budgets and schedules.
• Lead Executive level meetings and escalations.
• Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work.
• Assess the potential impact on own and others’ work, and develop and execute the best work solution.
• Manage escalated situations as proactively as possible, involving management as needed.
• Interact frequently with team, management, and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations.
• Develop strong customer relationships as a ‘trusted advisor’ at project management, payroll manager, and senior management levels.
• Strong attention to detail as well as the ability to function strategically within the account; proactively look at the ‘big picture’ for project/customer short and long-term goals; identify and drive additional revenue opportunities within the account.
• Proven ability to manage multiple work streams within a customer while maintaining a strategic vision and focus (Enterprise-level deployments).

Qualifications:

• Good Technical Project Management work experience having managed packaged applications across the entire implementation lifecycle in either ERP, CRM, or HRMS for Global customers.
• Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (technical delivery team).
• Comfortable presenting to large and diverse audiences, including C Level executives
• Strong experience scheduling, and preparing presentations and status reports.
• Superb written and oral communication skills required.
• English and an additional language either French or Spanish.
• Ability to perform multiple tasks ranging from project management to coaching other team members.
• Well-versed with MS Office applications including MS Project, Excel, Sharepoint, PowerPoint, Smart Sheet, Salesforce;
• Ability and willingness to travel up to 25% based on project needs
• Broad knowledge of labor management, HR / Payroll, ERP, or similar domain products/systems is strongly preferred;
• Adopting and using AI to facilitate daily work

Benefits:

• 25 to 28 days of annual leave;
• Medical coverage provided by Bulstrad for you and your dependents;
• Life, AD&D, Disability & critical illness coverage provided by DZI;
• Meal vouchers provided by Edenred – EUR 95 per month;
• Employee Assistance Programs available 24/7;
• Global Tuition Reimbursement program – up to EUR 3 425 per year;
• Fertility support – up to EUR 6 525 per year;
• Adoption assistance;
• Business travel insurance;
• U choose program – EUR 275 every quarter to be spent on eligible items.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

The pay range for this position is €24,900 to €33,550 gross annual. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits