Job Description

The Sr Services Manager - Operations Manager is a strategic leader within the Asia Gas Power Services execution operations team. The individual will report to the Services operations leader and serve as the operational leader in driving region outage readiness (RTS), ensuring seamless planning and coordination across parts, services, repairs delivery, facilitating operational excellence & continuous improvement projects. By championing operational excellence and continuous improvement initiatives, this individual will drive the Safety, Quality, Delivery, and Cost (SQDC) performance for fleet. This individual will bridge the gap between global strategy and regional execution, ensuring our teams operate in a lean, agile, and customer-focused manner.

Roles and Responsibilities

• Facilitate key outage P/R/S readiness planning and tracking. Coordinate parts, services, repairs readiness planning in partnership with Customer Portfolio Managers, global outage readiness team and across multiple business functions to drive SQDC in outage execution.
• Lead Post COD HA unit review to align on CAPA implementation schedule, parts planning and demand placement, parts readiness, funding, best practices sharing across sites
• Coordinate advance new unit pre to post COD transition plan and readiness for CAPA implementation etc, in partnership with new unit operations & portfolio managers, customer portfolio managers, warranty team etc.
• Support HA demand escalation via region parts escalation call, global HA council, material management control tower escalation forum etc as required. Facilitate operational coordination for parts borrowing, expedited delivery to ensure compliance and in a most cost-effective manner
• Maintain close coordination with global outage readiness team, Global Fleet Program & Top issues resolution team to ensure alignment and visibility to CAPA implementation schedule and funding, collectively meet MOR KPI for the region.
• Coordinate new issue/TIL program launch where required to ensure CPM and Account managers have the necessary information to drive seamless communication with customers, clarity on demand placement method, navigating contract coverage etc.
• Support warranty leader to manage warranty ready to serve account planning rigor across team and leadership. Coordinate and manage region inventory from warranty replacements across sites. Support warranty team in key SN discussion
• Support the coordination, readiness tracking and fulfilment for new unit spares execution where required
• Lead selective operations project where applicable… eg Region HA get well plan
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology, or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.

Required Qualifications

• This role requires experience in the Services & General Operations Support.
• Knowledge level is comparable to a degree from an accredited university or college.
• You must have at least 8 years of experience in gas power generation industry
• Prior project management experience and skills.
• Prior customer management experience is a bonus
• Experience in the gas power industry across countries in Asia is essential.

Desired Characteristics

• Able to work in a highly matrix organization, and work with teams in all levels in the organization. Strong interpersonal and leadership skills
• Strong oral and written communication skills
• Attention to detail yet able to think & link to big picture on deliverables.
• High say-do ratio
• Demonstrated ability to analyse and resolve problems.
• Demonstrated ability to lead programs / projects.

Additional Information