Job Description

• Design, develop, configure, and customize solutions across ServiceNow modules including CSM, ITSM, SPM, Now Assist, and ITOM AIOps, as well as future purchased modules      
• Build, configure, and maintain integrations between ServiceNow and internal and third-party systems using REST/SOAP web services, IntegrationHub, scripted APIs, and MID Servers           
• Support and enhance specialized and lesser-used ServiceNow capabilities, including BLSP for the organization's public-facing portal        
• Deliver enhancements and new features through Agile user stories while also diagnosing and resolving production incidents within defined service levels  
• Develop and maintain server- and client-side logic using JavaScript and Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies/Actions, and Flow Designer   
• Track, update, and manage development work in Azure DevOps         
• Perform unit testing, support user acceptance testing (UAT), and troubleshoot and resolve defects 
• Participate in code reviews and follow platform development standards, coding best practices, and governance guidelines             
• Create and maintain technical documentation for solutions, configurations, and integrations            
• Collaborate with architects, administrators, product owners, and business stakeholders to translate requirements into scalable solutions
• Stay current with ServiceNow releases and features and recommend improvements