Responsibilities

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  Design, develop, and implement ServiceNow solutions, including customizations and integrations.
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  Collaborate with stakeholders to gather, analyze, and refine requirements.
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  Customize and configure ServiceNow applications, modules, and workflows.
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  Troubleshoot and resolve technical issues on the ServiceNow platform.
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  Develop and maintain technical documentation, including system designs and user guides.
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  Mentor junior developers and contribute to the team’s technical growth.
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  Stay updated on the latest ServiceNow features and industry best practices.
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  Ensure compliance with coding standards, security policies, and best practices.
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  Conduct code reviews and actively participate in design discussions.
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  Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.

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    Bachelor’s degree in Computer Science, Information Technology, or a related field.
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    At least 5+ years of hands-on experience with ServiceNow development and administration.
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    Proficiency in ServiceNow APIs, JavaScript, HTML, and CSS.
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    Strong understanding of ITSM and ITOM processes, including workflows and automation.
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    Proven experience with ServiceNow modules such as
    ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management)
    .
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    Familiarity with Agile/Scrum methodologies for project delivery.
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    Relevant certifications (e.g., ServiceNow Certified Application Developer, Implementation Specialist) are highly desirable.
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    Excellent problem-solving skills and attention to detail.
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    Strong communication and collaboration skills to work effectively with cross-functional teams.

Requirements