Job Description

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world

The Opportunity:

ECI has an exciting opportunity for a Sr ServiceNow Developer, who is responsible for the advanced technical aspects of the ServiceNow platform, ensuring its robustness, scalability, and alignment with business objectives. This role involves in-depth development within ServiceNow modules, crafting custom solutions, and integrating the platform with other systems. The position also includes troubleshooting complex issues, enhancing process efficiencies, and adhering to ITIL best practices. Strong technical acumen, problem-solving skills, and effective communication with stakeholders are essential for success in this role.

This is a Hybrid role.

What you will do:

Responsibilities:

1. Platform Development:
   • Lead the development and customization of the ServiceNow platform, including scripting, UI customization, and data management.
   • Ensure the platform's technical integrity, performance, and scalability.
2. Module Development and Management:
   • Develop and manage ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, and CMDB.
   • Create and maintain workflows, forms, and scripts to meet specific business requirements.
3. Technical Incident and Problem Resolution:
   • Act as the primary technical contact for ServiceNow-related incidents and problems.
   • Troubleshoot and resolve complex platform issues, ensuring timely resolution and minimal impact on operations.
4. Process and Technical Improvement:
   • Identify and implement technical enhancements to improve the efficiency and effectiveness of ServiceNow operations.
   • Collaborate with stakeholders to translate business requirements into detailed technical specifications.
5. Project Implementation and Integration:
   • Lead and execute ServiceNow projects, including module implementations, platform upgrades, and system integrations.
   • Ensure technical projects are delivered on time, within scope, and budget.
6. Technical Leadership:
   • Provide technical guidance and mentorship to junior developers and the ServiceNow support team.
   • Foster a collaborative environment and promote knowledge sharing.
7. Compliance and Documentation:
   • Ensure technical compliance with ITIL best practices, corporate policies, and regulatory requirements.
   • Maintain comprehensive technical documentation for ServiceNow configurations, processes, and procedures.
8. Training and Technical Support:
   • Develop and deliver technical training programs for end-users and administrators.
   • Provide advanced support to users, ensuring effective utilization of the platform.
9. Stakeholder Collaboration:
   • Build and maintain strong technical relationships with key stakeholders, including IT, business units, and external vendors.
   • Act as a liaison between technical teams and business stakeholders to ensure alignment and effective communication.

Who you are:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 4-5 years of experience in ServiceNow development and support.
• Strong understanding of ITIL processes and best practices.
• Proven experience in developing and leading ServiceNow projects.
• Ability to work independently and as part of a team.
• Extensive experience with scripting languages (JavaScript, Glide, etc.).
• Proficiency in web technologies (HTML, CSS, XML, etc.).
• Experience with integration tools and techniques (REST, SOAP, etc.).
• Familiarity with agile methodologies and project management tools.
• Strong communication and interpersonal skills.

Bonus points if you have:

• ServiceNow Certified System Administrator (CSA) and other relevant certifications are highly desirable.
• Excellent problem-solving and troubleshooting skills.

ECI’s culture is all about connection – connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!

Love Your Job, Share Your Technology Passion, Create Your Future Here!

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