Trend Micro

Sr. Service Delivery Manager (Incident Response)

Trend Micro  •  Tokyo, JP (Onsite)  •  1 month ago
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Job Description

日本発のトレンドマイクロは、「デジタルインフォメーションを安全に交換できる世界の実現」をビジョンとし、創業から35年以上、サイバーセキュリティのグローバルリーダーとして50万社を超える法人組織と個人のセキュリティ環境を保護しています。

We deliver three service lines in Japan — Incident Response (IR), Purple Teaming, and Red Teaming. We're looking for a leader to bring new global services into the Japan market, support client proposals and sales, and drive team delivery quality.

Key Responsibilities

① Business Leadership & Business Development

  • Design and launch ("install") new global services for the Japan market

  • Accompany the sales team to support proposals and sales of IR / Purple Teaming / Red Teaming services

  • Drive business development with existing and new clients, generating opportunities and expanding sales activity

  • Help shape the go-to-market strategy in Japan with PM and marketing

  • Drive cross-company collaboration and establish internal service workflows

  • Report on business figures and delivery status to upper management

Team Management

  • Oversee three teams — Coordinators, IR Forensics, and Red Teaming (11 members total)

  • Review team role allocation and workflows, driving toward a more effective structure

  • Manage team development and workload, and oversee quality of deliverables (including reporting quality)

Delivery Oversight

  • Build out and operate the delivery framework in coordination with global stakeholders

  • Hold ultimate responsibility for client communication, including reporting and escalation handling

Required Qualifications

  • Experience delivering professional services (cybersecurity-related experience a plus)

  • Experience selling products/services, or supporting sales (pre-sales, joint sales visits, etc.)

  • Business development experience — accompanying sales and engaging directly with clients during launch/expansion of new services

  • Experience communicating business KPIs and service delivery KPIs

  • Global communication skills (regular English interaction with global stakeholders)

Preferred Qualifications

  • Forensics-related certifications such as GCFA (GIAC Certified Forensic Analyst)

  • Offensive security certifications such as OSCP (Offensive Security Certified Professional)

  • Hands-on experience in digital forensics

  • Hands-on experience in Red Team / offensive security services

Desired Profile / Mindset

  • 3–5 years of experience as a Service Delivery Manager; cybersecurity experience preferred

  • Outstanding execution ability — able to see things through to completion once decided

  • Willing to build teams and businesses from scratch, unbound by existing frameworks, driving continuous improvement

  • Able to "install" global knowledge and services into Japan's market and culture, driving localization and adoption

  • Generates a high volume of action on an ongoing basis (Japan's current action volume lags other regions by roughly double — this person is motivated to close that gap through personal commitment and execution)

  • Proactive mindset focused on excellence and business success

  • Comfortable working in dynamic environments with a global teaming mindset

社内管理用コード

#LI-WH1

私たちは、「Customer(お客様)」「Change(変化)」「Collaboration(コラボレーション)」「Innovation(イノベーション)」「Trustworthiness (信頼)」という五つの価値観を軸にした企業文化を大切にしています。一人ひとりが自分らしく働き、挑戦を楽しみ、信頼に基づいて社会に貢献できる環境があります。

Trend Micro

About Trend Micro

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise and relentless innovation, Trend leverages the full power of AI to protect over 500,000 enterprises and millions of individuals across clouds, networks, endpoints, and devices.

At the core of this protection is Trend Vision One™, the only AI-powered enterprise cybersecurity platform that centralizes cyber risk exposure management and security operations, delivering robust layered protection across on-premises, hybrid, and multi-cloud environments.

This platform is fueled by world-class threat intelligence and insights that help defend organizations from hundreds of millions of threats every day.

With 7,000 employees across 70 countries, Trend empowers security leaders to stay ahead of threats, driving proactive security outcomes across the entire attack surface. This includes critical environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here.

Industry
IT & Software
Company Size
5,001-10,000 employees
Headquarters
Tokyo, JP
Year Founded
Unknown
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