Job Description

What's this role about?

Service Delivery AVP position.

20+ Experience in managing Global Delivery in Cloud, Infrastructure and Security Services

Service Delivery Management –

• Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals
• Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within budget.
• Manage client escalations, ensuring that issues are resolved promptly and to the client's satisfaction.
• Identify opportunities for account growth and work closely with sales and account management teams to capitalize on them
• Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes
• Anticipate details of transformation deals and opportunities by communicating directly with customers and staying informed of relevant trends and industry news/Account mining.
• Experience handling vendors from a reporting, Procurement, and service management perspective

Financial Management:

• Monitor financial performance, ensuring that delivery costs are within budget and profit margins are maintained.
• Identify and implement cost-saving initiatives without compromising service quality.
• Handle all Invoicing matters for Project activities and co-ordinate between Finance team and customer

Continuous Improvement –

• Stay up to date with the latest trends, technologies, and best practices in cloud computing and cybersecurity.
• Identify opportunities for innovation and work with the technical teams to implement new solutions that enhance service delivery.
• Foster a culture of innovation within the delivery team, encouraging the exploration of new tools, techniques, and approaches.
• Drive Automation across the accounts.

Analytics:

• Develop and deliver regular reports on service delivery performance, including metrics on availability, reliability, and security.
• Analyze service delivery data to identify trends, issues, and opportunities for improvement

Technical:

• Must have Executed cloud, Security and data centre infrastructure projects covering all stacks starting from perimeter network, multi-cloud, Virtualization stack, server stack, office 365, Cloud migration, BCP & DR, DevOps backup & recovery projects
• Proven, good knowledge of Cloud, data centre & security infrastructure technologies (VMware, Checkpoint, F5, Palo Alto, Extreme)
• Understanding of the latest Cloud, data centre security & cybersecurity technology
• Must have executed large transformational deals which involved data centre migration/Consolidation, End-user services transformation

Advantage ZensarWe are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.
Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status.
Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:

• Putting people first
• Client-centricity
• Collaboration

Grow. Own. Achieve. Learn. with Zensar

Education / Qualifications

• Preferably ITSM/SIAM certified.

Experience

• Proven 18 to 25 years of experience in managing Cloud, Infrastructure, security operations and projects/programs in the infrastructure space.