Job Description

Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Salesforce Developer, Quote-to-Cash

Reporting to: Senior Director, IT Billing and Revenue System

Location: Remote (Canada)

Role Overview

Genesys is seeking an experienced and delivery-focused Salesforce Developer, Quote-to-Cash to design, develop, configure, and support Salesforce applications within our Quote-to-Cash ecosystem. This role will be responsible for building scalable Salesforce solutions that support quoting, order management, product configuration, asset management, renewals, and integrations with downstream billing and revenue systems.

As part of the Enterprise Applications team, you will work closely with Technical Leads, Product Owners, Business Systems Analysts, QA, and integration partners to translate business requirements into high-quality technical solutions. This is a hands-on development role suited for someone with strong Salesforce platform experience, sound technical judgment, and the ability to independently deliver solutions in a complex enterprise environment.

Success in this role requires strong Salesforce development expertise, Quote-to-Cash process knowledge, disciplined execution, and the ability to proactively identify risks, dependencies, and opportunities to improve system quality and maintainability.

Key Responsibilities

• Design, develop, configure, and support Salesforce solutions using Apex, SOQL, Salesforce Flows, validation rules, custom objects, Lightning Web Components, and platform configuration.
• Translate business requirements and user stories into technical designs, development tasks, configuration changes, and scalable implementation approaches.
• Deliver enhancements across Salesforce capabilities related to Quote-to-Cash, quoting, order management, assets, renewals, product configuration, and related business processes.
• Partner with Technical Leads and BSAs to assess solution options, identify dependencies, and ensure proposed designs align with Salesforce platform standards and Quote-to-Cash architecture.
• Develop and support integrations between Salesforce and downstream systems such as Zuora, Workday, ServiceNow, middleware platforms, and other enterprise applications.
• Troubleshoot complex Salesforce issues, including configuration defects, Apex errors, flow failures, data issues, permission issues, integration failures, and asynchronous processing errors.
• Lead or actively contribute to unit testing, peer reviews, defect resolution, regression support, and release validation to ensure reliable delivery.
• Collaborate with QA to define test scenarios, validate expected behavior, reproduce defects, and confirm fixes across environments.
• Maintain technical documentation, including configuration notes, data mappings, solution designs, integration details, and deployment steps.
• Follow established development standards, release processes, change controls, security guidelines, and SOX-compliant delivery practices where applicable.
• Contribute to continuous improvement by identifying opportunities to reduce technical debt, improve automation, strengthen monitoring, and increase platform maintainability.

Required Qualifications

• 5+ years of experience in Salesforce development, configuration, or enterprise application development.
• Strong hands-on experience with Apex, SOQL, Salesforce Flows, validation rules, custom objects, Lightning Web Components, and Salesforce platform configuration.
• Strong understanding of the Salesforce data model, security model, profiles, permission sets, sharing rules, role hierarchy, and platform governance considerations.
• Experience designing and delivering Salesforce solutions in a structured software delivery lifecycle, including requirements review, technical design, build, testing, deployment, and post-release support.
• Strong understanding of Salesforce CPQ, Revenue Cloud, or Quote-to-Cash processes, including quoting, renewals, order management, assets, and downstream billing impacts.
• Experience troubleshooting complex issues using debug logs, error messages, data analysis, integration logs, and root cause analysis techniques.
• Experience supporting Salesforce integrations using REST/SOAP APIs, middleware, asynchronous processing, platform events, batch jobs, or related integration patterns.
• Strong analytical and problem-solving skills, with the ability to investigate issues thoroughly and recommend sustainable solutions.
• Ability to work effectively with cross-functional teams, including Product Owners, Business Systems Analysts, QA, Technical Leads, architects, and other developers.
• Strong written and verbal communication skills, with the ability to explain technical issues clearly, document work effectively, and raise risks or dependencies proactively.

Preferred Qualifications

• Experience with Lightning Web Components (LWC), Aura components, and modern Salesforce UI development patterns.
• Experience with Zuora Billing, Workday, ServiceNow, or other enterprise SaaS platforms.
• Experience using GitHub and Cursor development patters, CI/CD pipelines, deployment tools, version control practices, and release automation.
• Experience working in Agile delivery teams with Jira, sprint planning, backlog refinement, defect management, and release readiness processes.
• Salesforce certifications such as Platform Developer I/II, Administrator, App Builder, CPQ Specialist, or JavaScript Developer I are a plus.
• Experience working in SOX-controlled or regulated environments.
• Experience working on SaaS subscription, usage-based billing, or Lead-to-Cash transformation programs.

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$89,800.00 - 117,900.00

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.