As
a Salesforce Developer, you’ll be comfortable with the development, design, and
implement customizable solutions within Salesforce based upon CRM needs for the
Michigan Enterprise Contact Center team at the Department of Technology,
Management, and Budget. Responsibilities for this position include but are not
limited to:

·
Hands-on CRM development supporting
crisis call workflows for the MICAL (Michigan Crisis Line), including coding
and delivering user stories

·
Work with colleagues, customers, and
end users to define technical requirements for new projects and any future
enhancements.

·
Ensure that the technical requirements
tie back to the established customer requirements and performance goals and
that the technical direction is consistent with the client's long-term
strategy.

·
Take ownership of release cycles to
implement and deploy new/updates to existing applications and code.

·
Has overall technical responsibility
for the technical aspects of the project environments

·
Compile internal development guidelines/standards
for the development team and ensure the team is following those standards.

·
Collaborating with Developers for other
systems in order to integrate across the business.

·
Ensures the proposed solutions adhere
to SOM security guidelines and standards throughout the application lifecycle.

·
Proven record of delivering business
value by leveraging technology and an ability to communicate strategic
technical concepts at an executive level and be a trusted voice at the
decision-making table.

·
Devise a training plan for the
development team for a smooth and successful transition to Maintenance &
Operations.

·
Excellent
written and verbal communication skills.

Salesforce:

• 
  Strong knowledge
  and working experience in Service Cloud and Experience Cloud.
• 
  Participation in
  each phase of full Salesforce.com lifecycle implementations
• 
  In-depth
  understanding of the capabilities and constraints of the Salesforce
• 
  Strong hands-on
  experience in writing Apex programming, Visual force pages, Apex triggers,
  Aura Components, and lightning web components.
• 
  Knowledge in
  implementing solutions using configurations(no-code) such as Flows,
  process builders, and workflow Rules, etc.
• 
  Work with
  technical managers, architects, and business stakeholders in gathering
  requirements and driving the team to implement technical solutions.
• 
  Hands-on
  experience with integrating Salesforce with cloud-based applications and
  on-premises applications using standard and custom REST APIs
• 
  Good Experience in
  core web technologies including HTML5, JavaScript, jQuery, and web
  services (REST & SOAP, JSON & XML, etc.)
• 
  Hands-on
  experience in implementing various authentication protocols(oAuth) to
  integrate 3rd party applications.
• 
  Demonstrates
  successful implementation of Batch Apex and/or Schedule Apex development.
• 
  Ownership of all End-to-End
  technical aspects of a Salesforce.com program: data migrations, data
  quality, systems integrations, 3rd party applications, AppExchange
  products, and custom development
• 
  Define,
  communicate, and manage technical change management (e.g., release)
  processes for all Salesforce technology efforts.
• 
  Assess
  Salesforce.com architecture and provide secure, high-performance technical
  solutions on the Force.com platform
• 
  Design and
  document technical architecture solutions that span multiple platforms and
  include integration and authentication across systems
• 
  Support SFDX
  development, branch management, merging, and code deployment activities
  using Azure DevOps build CI/CD process.
• 
  Identification of
  risks and issues from a technical perspective.

The
successful candidate will be a self-motivated individual, who can work under
dynamic conditions and within deadlines.

Required Qualifications:

·
Demonstrated hands‑on experience with
Salesforce, including SFDX and the Salesforce Development Lifecycle

·
6+ years of strong Salesforce development
experience

·
4+ years of experience developing within the
Salesforce platform using Apex, Visualforce, Lightning Web Components (LWC),
Aura, HTML5, and JavaScript

·
5+ years of experience working with Service
Cloud and/or Health Cloud

·
3+ years of hands‑on experience with
Salesforce Lightning, including LWC

·
2+ years of experience with API integrations
and Single Sign‑On (SSO) implementations

·
Experience using Microsoft Azure DevOps or
comparable tools for requirements tracking, CI/CD, or release management

·
Exposure to data migration and/or cloud
integration projects

·
Salesforce Certified Platform Developer I and
Salesforce Certified Administrator

Preferred
Qualifications:

·
Salesforce Certified Platform Developer II

·
Additional experience that is beneficial but
not required, including:

o
Experience with Conga and Drawloop

o
Familiarity with governmental processes and
compliance, including prior experience working with FedRAMP‑compliant tools and
environments