The Global Support Operations (GSO) at Uber enables scalable, high-quality operations across the business through a global network of strategic partners and operational teams. Within GSO, the Digital Sales Operations organization is responsible for driving and scaling BPO-delivered sales programs across the Merchant lifecycle, supporting Merchant acquisition, activation, and growth across Uber's global markets.
As part of the Global Onboarding organization, the Sr. Sales Vendor Manager - Merchant Onboarding Operations (US&C) will play a critical role in bridging Merchant acquisition and long-term growth. This role is responsible for driving the successful execution and performance of BPO-led onboarding programs, ensuring newly signed Merchants complete the onboarding journey and reach First Trip as quickly and efficiently as possible.
This role sits at a critical inflection point in the Merchant lifecycle, transforming signed agreements into active Merchants and enabling the foundation for long-term growth on the platform.
Working closely with Global Onboarding, Acquisition, Merchant Growth, and cross-functional stakeholders, you will lead efforts to optimize activation performance, remove operational bottlenecks, and improve the end-to-end Merchant onboarding experience.
Success in this role requires a commercially minded and highly action-oriented leader who can balance operational rigor with speed of execution, leveraging data, stakeholder influence, and continuous improvement to drive measurable business outcomes.
Additionally, this role will partner closely with Global Digital Sales, Onboarding, and Commercial Operations leaders to support the scalability, consistency, and effectiveness of Merchant activation programs worldwide.
What You’ll Do
Drive the successful execution and performance of global BPO-driven onboarding programs, ensuring strong outcomes across Merchant activation, onboarding completion, and First Trip conversion metrics.
Partner with Onboarding stakeholders to identify operational bottlenecks, resolve complex cases, and continuously improve the speed and effectiveness of the Merchant onboarding journey.
Build and manage high-performing BPO partnerships, driving accountability, operational excellence, and continuous improvement while ensuring alignment with business priorities and activation goals.
Act as a key connector across Onboarding, Acquisition, Merchant Growth, Operations, and BPO partners, aligning priorities, resolving challenges, and driving execution in a complex global environment.
Leverage data, operational insights, and performance trends to identify opportunities, implement scalable solutions, and improve activation outcomes, operational efficiency, and Merchant experience.
Design and implement operational frameworks, governance models, and scalable processes that support evolving business needs while maintaining executional excellence across programs and partners.
Basic Role Qualifications
What We Need from You
Strong understanding of operational performance drivers and business impact, with the ability to prioritize actions that accelerate Merchant activation and revenue generation.
Ability to operationalize business priorities, drive scalable execution, and consistently deliver results in a dynamic and fast-paced environment.
Proven ability to build trust, align priorities, and influence cross-functional stakeholders and external partners to achieve shared business goals.
Strong analytical mindset with the ability to leverage data, identify opportunities, diagnose performance gaps, and drive informed actions that improve outcomes.
Demonstrated ability to navigate ambiguity, manage competing priorities, and take accountability for delivering high-impact results.
Ability to communicate clearly and effectively across all levels of the organization, translating complex topics into concise and actionable insights.
Bonus Points If
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.
