The Global Support Operations (GSO) at Uber enables scalable, high-quality operations across the business through a global network of strategic partners and operational teams. Within GSO, the Digital Sales Operations organization is responsible for driving and scaling sales programs delivered through BPO partners, supporting revenue growth and Merchant success across Uber's global markets.
As part of the US & Canada team within Digital Sales Operations, the Sr. Sales Vendor Manager - Merchant Growth Operations will play a critical role in leading BPO-driven sales programs focused on Merchant growth, retention, engagement, and revenue expansion across the Delivery business.
As Uber continues to deepen engagement with existing Merchants, maximizing Merchant performance and long-term value has become a critical business priority. This role sits at the center of that effort, ensuring Merchants fully leverage Uber's ecosystem, adopt growth-driving solutions, and continuously expand their business on the platform.
You will be responsible for driving commercial performance across multiple post-sale sales motions, including Account Management, Early Lifecycle (ELC), and Churn Prevention programs. Working closely with BPO partners, Merchant Expansion stakeholders, Delivery Commercial Operations, and cross-functional teams, you will ensure the successful execution of scalable sales strategies that drive Merchant engagement, retention, and revenue growth.
You will oversee BPO-driven sales operations focused on helping Merchants grow their business through increased platform engagement, product adoption, and revenue-generating initiatives. This includes driving performance management, operational excellence, sales effectiveness, stakeholder alignment, and continuous improvement across a highly dynamic environment.
Success in this role requires someone who combines strong operational rigor with a consultative sales mindset, someone capable of balancing structured execution with strategic thinking, performance optimization, and measurable commercial impact.
Additionally, this role will partner closely with Merchant Expansion stakeholders to operationalize growth strategies, optimize performance, and deliver measurable outcomes across retention, engagement, and revenue expansion initiatives within the US&C market.
What You’ll Do
Drive the successful execution and performance of BPO-driven sales programs supporting Account Management, Early Lifecycle, and Churn Prevention motions. Partner closely with Merchant Expansion stakeholders to operationalize growth strategies, optimize performance, and deliver measurable outcomes across Merchant growth, retention, engagement, and revenue expansion initiatives within the US&C market.
Partner with Sales Operations and business stakeholders to optimize sales motions, improve program effectiveness, and ensure BPO teams successfully execute consultative sales strategies that deliver measurable business outcomes.
Build and manage high-performing BPO partnerships, driving accountability, operational excellence, and continuous improvement while ensuring alignment with business priorities and growth objectives.
Act as a key connector across DSC, Delivery Commercial Operations, Sales leads and BPO partners, aligning priorities, resolving challenges, and driving execution in a complex and fast-moving environment.
Leverage data, operational insights, and performance trends to identify opportunities, implement scalable solutions, and continuously improve sales effectiveness, Merchant outcomes, and business impact.
Design and implement operational frameworks, governance models, and scalable processes that support evolving business needs while maintaining executional excellence across programs and partners.
Basic Role Qualifications
What We Need from You
Strong understanding of commercial drivers, customer value creation, and revenue growth, with the ability to translate business objectives into measurable operational outcomes.
Ability to operationalize business priorities, drive scalable execution, and consistently deliver results in a dynamic and fast-paced environment.
Proven ability to build trust, align priorities, and influence cross-functional stakeholders and external partners to achieve shared business goals.
Strong analytical mindset with the ability to leverage data, identify opportunities, diagnose performance gaps, and drive informed actions that improve outcomes.
Demonstrated ability to navigate ambiguity, manage competing priorities, and take accountability for delivering high-impact results.
Ability to communicate clearly and effectively across all levels of the organization, translating complex topics into concise and actionable insights.
Bonus Points If
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.
