Job Description

Wellabe is looking for a Sr Sales Support Representative to join our team. This role provides general to complex administrative support to the sales force and distribution partners by providing customer service in a high-volume department for order processing, sales information, product training, systems support and other related duties.

Essential functions

• Receive calls in a high-volume environment, utilize extensive knowledge of company products and procedures to provide the quickest, most effective ways to answer questions and provide information, along with troubleshooting issues and collaborating with the team to find appropriate solutions. Responsibilities include answering general to complex questions from the sales force and distribution partners such as assisting with technology systems related training/issues/processes, product information, cancelling policies, lack of production reports, troubleshoot applications, answer general questions about products and commissions and documenting calls.
• Provide general to complex administrative support utilizing expert knowledge of products and procedures to best help the sales force and distribution partners including utilizing expertise to build and maintain strong professional relationships with agents. Responsibilities vary by distribution and include duties such as sending welcome emails to agents, coordinating documents for the contract process, uploading information into appropriate systems, maintain and update commission information and other related duties.
• Research multiple systems and websites to gather information to answer questions and resolve all levels of complaints or concerns. Identifies critical issues and escalates issues appropriately. Assist less experienced peers with escalations.
• Coordinate and collaborate with internal departments such as commissions, new business and contracting to remove obstacles for the sales force and bring resolution to outstanding concerns, delays or issues.
• Research multiple systems and websites to gather information to answer agent questions and resolve complaints or concerns.
• Train, mentor, support, and develop less experienced sales support representatives by providing advice, coaching and educational opportunities.

Success Profile

• Advanced knowledge of the principles, processes, and practices related to customer service and administrative support.
• Ability to understand and patiently explain how technology works step by step when assisting others.
• Strong verbal and written communication skills with the ability to respond effectively to the sales force and internal partners.
• Active listening skills with the ability to establish effective relationships, gather necessary information, be patient and assess a situation to meet the needs of the sales force

Qualifications

• High school diploma or equivalent.
• 4+ years related experience.
• Experience in one or more of the following required: working in a high-volume call center, working with senior insurance products or working with agents.

Benefits

• Hybrid availability
• 401(k) with generous, full vested company match
• Health insurance
• Paid time off, holidays
• Volunteer time off
• Lifestyle Spending Account (LSA)
• Paternal leave
• Legal insurance
• EAP
• Travel accident insurance

Growth opportunities

We believe each of us has potential to grow and adapt with our business. We take your career as seriously as you do. Helping you develop your skills and talents leads to opportunities — not only for you, but also for our company. That’s why we provide:

• LinkedIn Learning Premium access
• CliftonStrengths® assessment and coaching
• On-site and virtual workshops and cohorts featuring world-class content from FranklinCovey, Crucial Learning, Gallup, and more
• Free world-class insurance acumen courses through AHIP and LOMA
• Reimbursement and bonus opportunities for professional designations and certifications, including a tuition reimbursement program
• Opportunities to take part in Wellabe's mentorship programs

About Wellabe

Since 1929, Wellabe has been finding solutions to help our customers protect their health and financial well-being. And we’re committed to fostering an internal culture of inclusivity, well-being, and development so each of our team members can succeed. Learn more about Wellabe’s culture of betterment by visiting wellabe.com/culture

Wellabe is full of smart, caring, hard-working people with a broad range of talents who understand collaboration is key. We bring our best selves every day, to connect with others to solve problems, spark innovation, and bring ideas to life. Meet the team and learn what makes Wellabe a great place to work by visiting wellabe.com/news/employee-spotlights

Our core values:

• Be dedicated: Show unwavering commitment by proactively taking initiative, setting clear goals, and managing time effectively.
• Be trustworthy: Take accountability for actions, navigate difficult conversations with integrity, and build strong relationships through consistent, honest behavior.
• Be determined: Demonstrate enthusiasm and a relentless drive to overcome obstacles and achieve goals.
• Be collaborative: Foster teamwork by being self-aware, actively listening, and effectively communicating across all levels.
• Be open: Embrace diversity and new ideas to create an inclusive environment.
• Be generous: Embody generosity and compassion by serving a greater purpose and helping others.
• Be better: Commit to continuous improvement and adapt effectively to change.
• Be well: Prioritize physical and mental health, manage stress, and demonstrate emotional intelligence.

Be well – thrive in an environment that fosters inclusivity, well-being, and development. #Hybrid