Job Description

Responsibilities

The Sr. Sales Consultant-Hopaco is responsible for servicing customers in all aspects of retailing to ensure total quality, including stocking, pricing, and researching and resolving customer inquiries. In addition, the Sr. Sales Consultant-Hopaco will assist with the training of Sales Consultants-Hopaco and provide cross-functional training for other associates within the store.

Proactively acknowledges and engages every customer to ensure a positive experience. Maintains awareness of planned advertisements and promotions.

Provides exceptional customer service by educating customers about Office Depot products and services. Effectively utilizes communication tools to request assistance on the sales floor and to coordinate appropriate service and customer engagement throughout the store.

Possesses sufficient knowledge of company policies and general product knowledge to competently answer associate questions and customer inquiries.

Performs merchandise-related activities to ensure merchandise presentation guidelines are met by implementing plan-o-gram changes and updates, merchandise sets, and price changes. Updates store signage or POP materials as required.

Utilizes the Point of Sale system to accurately scan/enter customer items for purchase or refund. Verifies method of payment and accurately processes customer payment for purchases.

As part of development, assists the management team in daily task direction and training of associates in Office Depot culture, sales programs, standards for customer service and merchandising, and policies and procedures. Provides training and coaching to Sales Consultants on products.

Follows cash handling procedures to ensure monies are secured in a locked cashier drawer or retail safe. Utilizes approved processes to take customer special orders, prepare orders for will call or delivery, and coordinate store transfers.

Ensures compliance with company policies, procedures, and practices.

Supports company loss prevention efforts.

Performs other duties as assigned.

Qualifications/Experience

• High School diploma or equivalent education preferred
• Minimum 2 years' experience and/or training in a related field
• Must possess advanced selling skills
• Must possess strong interpersonal and communication skills, necessary to establish a selling relationship with customers
• Must be adaptable to a changing environment
• Must be able to coach and train others in a professional environment
• Possesses excellent verbal and written communication skills
• Must possess the ability to use technology applicable to the role and to access information necessary to complete daily responsibilities
• Must possess the ability to process information/merchandise through the POS register system
• Positive and Engaging
• Action Oriented
• Integrity & Trust
• Demonstrates passion for the brand, products, services, and solutions offered to our customers
• Must possess a desire to continually develop personal selling skills and product knowledge
• Ability to work a flexible schedule as business dictates
• Drive for Results
• Decision Quality
• Patience

About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

How to Apply: Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.