Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will be responsible for a variety of tasks throughout a typical work day as directed by the store management team. In addition to these responsibilities, SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup orders. Maintain and adhere to all company and Store Operations policies and procedures.
Duties and Responsibility
Principal Working Relationships
Customers, Sales Associates, Store Management and District/Regional Managers
Key Qualifications
Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
Basic communication (both verbal and non-verbal), organization, and math skills.
Experience in retail sales, preferably specialty retail or footwear.
Basic knowledge of the policies and procedures.
Basic visual merchandising skills and an understanding of the Store Presentation Standards.
We believe shoes are more than just shoes, because we know your life is more than just footsteps.
Rack Room Shoes and Off Broadway Shoe Warehouse are known as innovators and authorities in our industry. We offer a great variety of on-trend styles for women, men and children in athletic, comfort and dress categories, while providing a delightful and trusted shopping experience for our valued customers. We also offer outstanding values on a wide selection of nationally recognized brands and exclusive private brands.
REAL TRUST
Our customers mean everything to us. You can count on us to consistently provide quality brands, current styles at affordable prices, and great service to fit the way you shop. Serving today’s busy families is our specialty. Our more than 500 stores feature an open concept design, with inventory that’s visible and accessible – makes it much easier and quicker to choose styles and find correct sizes for the entire family. With two brands in one family, you have more locations to shop, with returns or exchanges accepted at Rack Room Shoes or Off Broadway Shoe Warehouse. You can also earn and use your Rack Room Shoes Rewards Points at both locations, Shop Your Way online, in-store, on our APP or with Curbside Pick-Up.
REAL ADVOCACY
Rack Room Shoes maintains a special commitment to those in need. Through RACK ROOM SHOES GIVES, our ongoing philanthropic program, we provide ways in which customers and employees can seek support for charitable organizations, instilling trust and inspiration in the communities we serve.
