Uber is reimagining the way the world moves — connecting people, products, and places every day at extraordinary scale. Our customer experience is a critical part of that promise: when millions of people rely on Uber, the experience they have with our products and support has to work in the real world, not just on paper.
Customer Advocacy & Solutions (CAS) sits closest to the customer. We see what is happening on the ground, understand where experiences break down, and bring that reality into the teams building Uber at global scale. We connect regional business priorities with our global customer experience, support, product, and technology engine — making sure global solutions work for customers in the markets where they are used, and regional needs are reflected in what we build next.
DACH — Germany, Austria and Switzerland — is a strategically important region within EMEA. Germany is one of EMEA's largest markets, with ambitious growth targets and a complex operating environment. Delivering against that ambition requires a customer experience that can scale with the business while accounting for local market and regulatory needs.
As Sr. Regional Customer Experience Manager – DACH, you will be the Regional CX point of contact for Germany, Austria and Switzerland, partnering closely with both Operations teams in the region, as well as the Mobility CX organization globally.
You will develop a deep understanding of DACH business priorities, customer pain points and market dynamics, translating them into clear CX and support requirements. You will help determine what should be addressed through regional execution versus global solutions and work across teams to drive those priorities to execution.
You will also bring the DACH perspective into global CX initiatives — ensuring global product, policy, automation and support solutions account for local needs and land effectively across the region.
AI will be an important part of this role. You will help bring AI-powered customer experiences to DACH — helping global teams understand local requirements and supporting in-market implementation.
This is a highly cross-functional role for someone comfortable moving between strategy, analytics and hands-on execution in a fast-moving environment.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.
