Job Description

Position Objective

Manage high-impact quality issues end-to-end, ensuring proper prioritization, coordination, follow-up, and effective closure. This role focuses on customer satisfaction, risk-based decision-making, and sustainable issue resolution.

Key Responsibilities

• Manage the full lifecycle of high-impact quality issues from detection through closure.
• Prioritize issues based on risk, customer impact, and business impact.
• Coordinate cross-functional teams to address critical issues effectively.
• Track action plans, ensuring accountability, timelines, and proper documentation.
• Validate the effectiveness of corrective and preventive actions before closure.
• Monitor trends to prevent recurrence of issues.

Key Responsibilities

• Manage the full lifecycle of high-impact quality issues from detection through closure.
• Prioritize issues based on risk, customer impact, and business impact.
• Coordinate cross-functional teams to address critical issues effectively.
• Track action plans, ensuring accountability, timelines, and proper documentation.
• Validate the effectiveness of corrective and preventive actions before closure.
• Monitor trends to prevent recurrence of issues.

Qualifications

• Education: Bachelor’s degree in engineering or related field
• Experience: 5 years in Quality Engineering or related areas
• English Level: Advanced

Technical Skills & Competencies

• Product Risk (PR) Management & Issue Management
• Problem-solving methodologies (8D, 5 Whys, Ishikawa)
• PFMEA / DFMEA, SPC, MSA
• Power BI and intermediate Excel
• Strong analytical thinking and risk-based approach
• Effective communication (technical and executive levels)
• Team collaboration and influence across functions
• High sense of ownership and urgency

What We’re Looking For

A results-driven quality professional capable of leading critical issue resolution, influencing cross-functional teams, and driving sustainable improvements that enhance customer satisfaction.