Job Description

Responsibilities:

Change Control and Design:

• Lead the execution of defect management and engineering escalation processes, ensuring timely identification, resolution, and reporting of product issues.
• Drive the review and approval of design and service verification and validation protocols, with a focus on product changes and lifecycle processes.
• Manage cross-functional teams in product change control processes and ensure comprehensive documentation of product modifications.
• Take ownership of maintaining and updating the Device Master Record (DMR) for assigned product lines during post-market changes.
• Ensure alignment of design outputs with inputs, proactively addressing discrepancies and ensuring compliance with internal protocols.
• Act as the lead liaison between engineering, product management, and quality teams to integrate quality considerations early in the product design phase.

Field, Customer and Safety:

• Independently process and triage out-of-box quality issues, conducting root cause analyses and collaborating with teams to drive corrective actions.
• Lead post-production safety risk assessments and implement solutions to mitigate safety concerns.
• Drive the Medical Device Reporting (MDR) process, coordinating with regulatory bodies and managing field actions and recalls.
• Present safety and risk management updates during Safety Risk Management Board Meetings, with responsibility for product-specific risks.

Compliance and Continuous Improvement:

• Lead quality improvement projects aimed at optimizing processes, reducing defects, and enhancing customer satisfaction.
• Ensure adherence to ISO 9001, ISO 13485, and other relevant regulatory standards, acting as a subject matter expert for compliance.
• Implement and analyze quality metrics, creating reports to monitor process performance and drive data-driven improvements.
• Conduct internal audits and manage corrective and preventive actions (CAPA) to ensure continued compliance and improvement.

Required Knowledge and Skills:

• Advanced knowledge of QMS (Quality Management System) documentation and regulatory standards (ISO 9001, ISO 13485).
• Proficiency in quality investigation tools (e.g., Fishbone diagrams, 5 Whys) and statistical analysis (e.g., SPC, Six Sigma).
• Understanding of software development lifecycle (SDLC) and experience in defect tracking platforms like Jira
• Experience in leading cross-functional teams and managing product changes from initiation through post-market stages.
• Strong project management skills and the ability to manage multiple priorities effectively.

• Excellent problem-solving, communication, and leadership abilities.

  Basic Qualifications:

• Bachelor’s degree in Engineering or Science discipline
• 5+ years in Engineering, Quality or related technical professional experience
• Experience in product development and/or maintenance
• Experience in process development
• Experience working in a regulated environment (i.e. ISO 9001, ISO 13485 or FDA QMSR)

Preferred Qualifications:

• Experience working with complex electro-mechanical systems
• Experience working with Cloud software and AI/ML

Work Conditions:

• Office Environment
• May travel up to 25%

• As Passionate Transformers, we find a better way to innovate relentlessly. 
• Being Mission Driven, we consistently deliver on our promises. 
• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 
• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do.