The Senior Quality Engineeris responsible forensuring product and process quality across the Concord, NC manufacturing facility by leading root cause investigations, driving continuous improvement, andmaintainingcompliance with customer, regulatory, and internal quality standards. This role serves as a key technical resource for new product launches, supplier quality issues, and customer-facing quality concerns, and provides mentorship to junior quality engineers and technicians within the department.

Key Responsibilities

Quality Systems & Compliance

• Maintain and continuously improve the plant Quality Management System (QMS)in accordance withIATF 16949, ISO 9001, ISO 14001 and applicable customer-specific requirements.

• Lead and support internal, customer, and third-party quality audits; develop and track corrective action planstoclosure.

• Own andmaintaincontrol plans, PFMEAs, and process flow diagrams for assigned product lines, ensuring documentationremainscurrent andaudit-ready

• Ensure calibration, gauge R&R, and measurement system analysis (MSA) programsmeetrequired standards.

Problem Solving & Continuous Improvement

• Lead structured root cause analysis and corrective action activities (8D, 5-Why, fishbone) for internal nonconformances and customer complaints.

• Drive containment, disposition, and resolution of nonconforming material in coordination with Production, Engineering, and Supply Chain.

• Champion continuous improvement initiatives using Lean and Six Sigma methodologies to reduce scrap, rework, and cost ofpoor quality(COPQ).

• Analyze quality data and trends (SPC, defect rates, warranty/field data) to proactively identify and address risk areas.

New Product Launch & APQP

• Represent Quality on cross-functional new product introduction (NPI) teams, ensuring APQP deliverables and PPAP submissions meet customer timing and requirements.

• Develop inspection plans, control plans, and work instructions for new and revised products prior to launch.

• Partner with Design and Manufacturing Engineering to resolve design-for-manufacturability and quality risks early in the product lifecycle.

Customer & Supplier Quality

• Serve asprimaryquality point of contact for assigned customer accounts, managing complaint response, scorecards, and corrective action communication.

• Support supplier quality activities including incoming inspection issues, supplier corrective action requests (SCARs), and supplier development as needed.

• Prepare and present quality performance data to customers and leadership, including PPM, scorecards, and improvement plan status.

Leadership & Collaboration

• Provide technical guidance and mentorship to quality engineers, quality technicians, and inspectors.

• Train production and quality personnel on quality tools, standards, and procedures.

• Collaborate cross-functionallywith Operations, Engineering, Materials, and EHS to support overall plant performance goals.

Qualifications

Education & Experience

• Bachelor's degree in Engineering(Mechanical, Industrial, Manufacturing) or related technical fieldrequired; equivalent combination of education and experience considered.

• Minimum 5–7 years of quality engineering experience in a manufacturing environment, preferably automotive, heavy truck, or commercial vehicle.

• Demonstrated experience with IATF 16949 / ISO 9001 quality management systems.

• Proventrack recordleading APQP/PPAP activities and customer-facing quality programs.

Knowledge, Skills & Abilities

• Strong working knowledge of core quality tools: FMEA, control plans, SPC, MSA/Gauge R&R, 8D problem solving.

• Six Sigma Green Belt or Black Belt certification preferred; Lean manufacturingexperience stronglypreferred.

• Proficient in reading engineering drawings, GD&T, and using inspection equipment (CMM, calipers, gauges).

• Strong analytical and statistical skills with the ability to interpret data and translate findings into action.

• Excellent verbal and written communication skills, with the ability to present quality data clearly to customers and leadership.

• Proficiencyin Microsoft Office (Excel, PowerPoint) and quality/ERP systems.

• Ability to lead cross-functional teams.

• Bilingual English/Spanish a plus, given cross-border manufacturing operations.

Work Environment & Physical Demands

• Primarily based in a manufacturing plant environment with regular exposure to a production floor setting; use of standard PPErequiredin designated areas.

• Ability to stand, walk, bend, and move throughout the production floor for extended periods.

• Occasional travel to customer or supplier sites asrequired

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.