We are looking for a high performer and skilled Salesforce QA with Service Cloud focus to join our Business Systems QA team in Bangalore. This is not an entry-level role — we need someone with 4–5 years of QA experience who can operate independently across scrum teams, bring solid automation experience, ask the right questions during sprint ceremonies, and use AI tools as a core part of their daily QA workflow.
You will play a key role in ensuring that Salesforce Service Cloud and connected applications deliver exceptional quality. You will own testing across Cases, Entitlements, Service Console, Omni-Channel, Knowledge, Support Portal, and integrations, while proactively identifying quality risks across sprint cycles.
Key Responsibilities
Required Skills & Experience
Preferred / Good-to-Have Skills
Dynatrace provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic. We actively foster an inclusive workplace that celebrates differences and promotes accessibility, collaboration, and growth for all.
Dynatrace keeps today’s AI-driven world working by advancing observability for today’s digital business. The world relies on software, but what isn’t seen is just how much complexity goes on behind the scenes to make sure everything stays up and running. Most businesses today have huge digital ecosystems made up of software, data flows, applications, and hybrid-cloud environments. As these ecosystems grow in complexity, so do the points of failure. Outages and glitches resulting in grounded flights or failed financial transactions prove how critical it is that software works as expected, making AI-powered observability an essential capability to ensure digital businesses run smoothly and recover quickly — keeping the world working. Dynatrace provides businesses with a holistic view of their entire digital ecosystem, removing the burden of operational monitoring and alert management. By automating these tasks, teams are empowered to transform complexity into their greatest asset and to drive their business forward by focusing on high-impact initiatives, driving topline acceleration, fueling innovation, and delivering experiences customers love.
