Job Description

Senior Quality and Training Specialist – Economic Mobility Division

Economic Mobility Division of DCR

Please apply by: 10/7/2026

“Follow Your Calling, Find Your Career”

Salary Range: $60,000 to $71,682.50. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Economic Mobility Division focuses on connecting residents to the resources, education, and employment opportunities needed to achieve long-term stability and self-sufficiency. Through coordinated programs and partnerships, the division works to remove barriers and create clear pathways to economic advancement. Our approach is centered on outcomes, ensuring that residents are supported in making measurable progress.

The Economic Mobility Division consists of MeckSuccess, MeckWorks, More Than A Job NC, Work First Employment Services, Work First Kinship Services and Quality and Training.

Position Specific Information:

Responsible for providing training, mentoring, and policy support to employees, reviewing work products to ensure quality, and keep record of employee and department performance. Training at this level is highly technical in nature. If selected for a panel interview, candidate will have to do a PowerPoint Presentation.

Please Note: This will be an in-office position (telework not available). The selected candidate will work in a fast-paced environment and will support other Community Resource locations.

Location:

301 Billingsley Road

Charlotte, NC 28211

Position Summary:

Oversees, coordinates, and conducts various training and quality assurance programs for an assigned area. This position, under general supervision, is responsible for the overall quality control reviews, technical assistance, and training programs within assigned area to include training development, supervising staff, and analyzing training budgets.

Essential Functions:

• Perform root-cause analyses and assessments at the organizational, team, and individual levels.
• Test services, analyze results and make recommendations for improvements.
• Ensure services meet specifications and understand and ensures regulatory compliance.
• Develop and implement processes and procedures to improve quality and ensure compliance with regulatory standards..
• Perform reviews of finished or in-process procedures, analyzes data, and identify trends in defects.
• Assess and report on the impact of process changes on quality.
• Develop assessment tools and data collection methods to identify service delivery/compliance problems, and participate in the alteration of systems as necessary.
• Assess the training needs of employees.
• Design and deliver both in-person and online training programs using research, subject matter experts, and organizational needs.
• Plan, implement, and evaluate training activities to ensure effectiveness and alignment with departmental goals.
• Develop and maintain training materials, including manuals, guides, handouts, and visual aids.
• Train staff on enrollment and eligibility programs, including the NC FAST system.
• Manage training equipment and supplies as needed.
• Promote training programs across the organization to enhance awareness and participation.
• Develop assessment tools and data collection methods to identify service delivery or compliance issues.
• Measure the effectiveness of training solutions and recommend improvements.
• Utilize the Learning Management System (LMS) for training delivery, testing, and tracking learner data and progress.
• Consult with internal customers to address identified performance problems and recommend, develop, and deliver appropriate learning solutions.

Minimum Qualifications:

Experience

Minimum of four years of quality control or training experience.

Education:

Bachelor's degree in a related field.

Combination of relevant education and relevant experience accepted: Yes

Licenses and Certifications:

• Requires a valid North Carolina or South Carolina Driver's License
• Requires County Driving Privileges

Preferred Qualifications:

• Experience working with Learning Management Systems (Cornerstone)
• Intermediate to Advance experience with Microsoft Suite (Word, Excel, Outlook)
• Prior Human Services, Workforce or Economic Development experience

Knowledge, Skills, and Abilities:

Knowledge of:

• Modern office practices
• Training technical information
• Expertise in programs in area of assignment
• Working knowledge of quality assurance program practices; planning and development of assessment tools and techniques to include use of software and reporting mediums
• Principles, practices, methods and theories of training and employee programs
• Adult learning theories and of training and development principles, practices, and methods
• E-learning and other technological solutions and the ability to effectively use these platforms to develop and deliver training

Skills

• Develop recommendations to solve problems in different program service areas by assisting in planning goals and developing deficiency resolutions
• Provide technical assistance, consultation to staff
• Exercise judgment and discretion in interpreting and applying quality standards, policies, and procedures
• Communicate effectively with professional and administrative personnel
• Maintain effective working relationships with various staff
• Assess problems and coordinate resolutions with various parties
• Strong project management and organizational skills to plan, prioritize, multi-task and independently execute projects/tasks with specific deadlines while maintaining flexibility
• Excellent analytical and research skills as demonstrated by the ability to collect, develop, assess, and blend information and recommendations from a wide variety of sources
• Strong critical and creative thinking skills to assess and resolve problems or issues by gathering and assessing information, taking advice, and using judgment that is consistent with standards, practices, policies, procedures, regulations and/or laws

Abilities:

• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Developing Others: Planning and supporting the development of individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively
• Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
• Formal Presentations: Presenting ideas effectively to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience
• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures”

Computer Skills:

Proficient in data entry and maintaining accurate records.

Skilled in using various computer applications, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Comfortable navigating Learning Management Systems (LMS) and other digital platforms for training, testing, and data tracking.

Work Environment

Works in a standard office setting with moderate noise levels.

May require extended periods of sitting, computer use, and participation in meetings or training sessions.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.