Birlasoft

Sr Project Lead - Lead AI Business Solution Architect

Birlasoft  •  Bengaluru, IN (Onsite)  •  3 hours ago
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Job Description

Area(s) of responsibility

Key Responsibilities

Strategic & Business Alignment

  • Collaborate with business stakeholders to understand objectives, customer journeys, and operational needs.
  • Translate business requirements into scalable conversational AI solutions aligned with enterprise goals.
  • Define solution vision, roadmap, and measurable value outcomes.

Solution Architecture & Design

  • Design end-to-end architecture for chatbots, virtual assistants, and voice-based AI systems.
  • Architect multi-channel conversational experiences (web, mobile, messaging platforms, IVR, etc.).
  • Ensure scalability, resilience, and performance of AI solutions.

Integration Architecture (Key Focus Area)

  • Design and oversee complex multi-system integrations between conversational AI platforms and enterprise systems, including:
    • CRM systems (Dynamics 365)
    • Contact center platforms (Genesys, Methone)
    • ERP and backend systems
    • Knowledge bases and content management systems
    • Third-party AI/ML and vendor platforms
Birlasoft

About Birlasoft

Navigating Change. Powering Progress. | Reimagining the Future with Birlasoft

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,000+ professional team committed to upholding the Group's 170-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Social Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

For further information, visit www.birlasoft.com

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Pune, IN
Year Founded
Unknown
Website
birlasoft.com
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