The AWS Support People eXperience Team (PXT) exists to accelerate the trajectory of the Support business by building and scaling people strategies and operating models in an AI-augmented environment.
In the Sr Program Manager role, you will lead end-to-end execution of people initiatives, leverage data and emerging AI capabilities to inform decisions, and operate across a wide range of problem-solving scenarios from strategic to real-time. As Support evolves its workforce model creating new roles, redefining existing ones, and building capabilities at the intersection of human judgment and AI, you will design and drive the people initiatives that enable that transformation.
The ideal candidate thrives in ambiguity, thinks big, and drives change through metrics, experimentation, and a genuine curiosity for how AI can transform people processes. You earn trust, have strong ownership, and bring a track record of delivering results in complex, global organizations. This role requires collaboration across AWS Support and broader Amazon teams, excellent communication skills, and the ability to influence with data-driven recommendations.
Key job responsibilities
- Lead delivery and end-to-end execution of strategic people initiatives across AWS Support PXT, ensuring alignment with business priorities and people strategy.
- Proactively experiment with and leverage AI tools to enhance people processes, improve efficiency, and deliver innovative solutions across the employee lifecycle.
- Drive talent management and development initiatives that build leadership capability, accelerate career growth, and strengthen the talent pipeline across AWS Support.
- Own and drive the PXT business rhythm including planning cycles, goal-setting mechanisms, business reviews, and operational cadences, to ensure the PXT team operates with rigor and transparency.
- Act as the central nervous system for the Support PXT team
- Leverage problem-solving skills and an innovative mindset to identify and remove process roadblocks and look around corners with PXT initiatives.
- Implement regular reviews of current processes, develop suggestions for improvements, quickly identify obstacles, and prioritize changes to maximize impact.
- Lead and contribute to written narratives to disseminate impact and learning of initiatives to senior leadership and PXT stakeholders.
- Develop and implement processes and procedures across geographically distributed teams within AWS Support.
- 5+ years of program or project management experience
- Bachelor's degree in a relevant field or equivalent work experience
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience defining program requirements and using data and metrics to drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Experience working cross-functionally with tech and non-tech teams
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- MBA, or Master's degree
- Experience working with and influencing senior level stakeholders
- Experience working with data and leveraging analytics to make decisions
- Experience in human resources, organizational development, or related field
- Successful record of building, improving, and running operational business processes globally
- Familiarity with building or operating within an HR COE Model, HR data systems, and Sharepoint/knowledge management platforms
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits
USA, WA, Seattle - 125,800.00 - 170,200.00 USD annually
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