Job Description

Job Summary

Position: - Program Manager, Senior Program Manager

Business Line:- Transitions & Transformation Projects / Programs

Position Overview

The position requires delivery of program of projects globally by managing a team of project managers and/or should be responsible for execution of large project of size $20 million and above, defining and developing Project Management methodologies by working closely with the PMO- Head. He/ she should be able to define processes and create WoW for projects, looks into overall project delivery and develop relationship with external and internal stakeholders including C-level executives. He/ She would be responsible for engaging in early phase of projects and work closely with the internal as well as external customer teams on Program delivery.

Key Responsibilities

Responsibilities

• Sets the direction for the entire Projects team, builds and leads a vibrant team
• Creates and manages a strong team of Project Managers
• Creates, Contributes and Implements the best practices
• Develops and lays down processes and procedure for the organization
• Contributes to business growth by expanding and enhancing current service offerings
• Awareness of and understands various Project Revenue Models
• Monitors the progress of all projects and deliverables
• Owns and is accountable for scope, effort, budget and delivery
• Drives continuous improvement in project deliveries and individual / team performance. Towards this, measures and analyzes deliveries and performance across projects and timeline.
• Contributes to annual planning of PMO and then executes it meticulously
• Is proactive and the ultimate escalation point on all matters related to all programs undertaken and team management
• Will look at Process efficiency and innovate methodology with a view to maximize value provided to the business units
• Establishes and maintains excellent relationships with customer / Business Units
• Viewed and perceived as a Role model and a genuine Team Player
• Managing & Reporting – Scope, Change Requests, Contractual Milestones, status to internal and external stakeholders
• Complying with PMO financial rigor and reporting- Weekly, monthly, quarterly

Skill Requirements

Mandatory Skills

• Should have managed Projects and Large Programs independently.
• Must have handled client management, transition, transformation and migration of projects
• Must have managed program budgets of up to US $ 100 Million.
• Understanding of contracts and bid management through to development of SOW’s highly desirable.
• Manages conflict constructively, can identify areas of improvement in team thinking.
• Should have been managing a team of project Managers
• Should have good analytical skills and eyes of detail, assess risk thoroughly and understands cause & effect systems.
• Knowledge and experience of working on diverse business models and team models with their pros and cons
• Hands on with MS project, MS Excel and familiarity with other Project Management Tools
• Infrastructure domain knowledge – Transition and Transformation projects,/and/or experience in delivery of technology projects like product development, implementation of tools or systems Integration projects
• Experience of Global Delivery with offshore/ onsite model.
• Understanding of the entire engagement lifecycle starting from engagement initiation, transition to steady state

Mandatory Soft Skills with level of competence, Ownership and accountability

• Excellent communication & interpersonal skills written and oral
• Client relationship management
• Experience of managing large teams
• Ability to mentor and motivate
• Independent decision making
• Problem solving and conflict resolution
• Ability to Manage Diversity
• Ability to resolve problems

Other Requirements

Experience

• Total 12 to 15 years of experience, out of which at least 3 years at a senior management level.
• Experience in managing diverse and multiple teams and complete ownership and responsibility of the team
• Hiring and retaining the best talent, performance management
• Managing aspirations of individuals
• Creating and implementing growth & development plans for the team
• Managing team motivation levels
• Resource planning and balanced resource utilization across different Projects
• Qualification
• Bachelor’s degree in IT/ Engineering/MBA or other management qualification
• Preferred PMP certified
• Preferred Extensive Project Management Training
• Proven Track record from Business Management perspective